Information processing method, server and terminal

Abstract

The embodiment of the invention provides an information processing method, a server and a terminal. The method comprises the following steps: the server acquires network failure information; the server acquires a failure detection script corresponding to the network failure information, wherein the failure detection script is used for acquiring failure detection information; the server sends the failure detection script to the terminal; and the server receives the failure detection information sent by the terminal. The information processing method, the server and the terminal adopting the technical scheme have the advantages that the failure detection script is corresponding to the network failure detection information, so that the terminal can correspondingly collect the failure detection information according to the failure detection script, and the server can further correspondingly carry out diagnosis on a network failure, through which a network failure problem can be rapidly solved, and the network service quality can be further improved.

Description

technical field [0001] The invention relates to the technical field of network diagnosis, in particular to an information processing method, a server and a terminal. Background technique [0002] With the rapid development of network services, users have more and more demands for network services, which puts forward high requirements for network transmission, and smooth network transmission is the most basic requirement for guaranteeing network services. However, it is inevitable that various network failures will occur during network transmission, and the occurrence of network failures seriously affects the quality of services provided by the network. [0003] Currently, network fault diagnosis methods can be classified into two types according to different executors of the diagnosis methods: one is a fault diagnosis method initiated by a server, and the other is a fault diagnosis method initiated by a terminal. Among them, the fault diagnosis method initiated by the termi...

AI Technical Summary

Problems solved by technology

Among them, the fault diagnosis method initiated by the terminal cannot provide targeted and effective diagnosis according to different faults, and there are relatively few practical applications; at present, the fault diagnosis method initiated by the server is the main method, and the fault diagnosis initiated by the server When a fault occurs, the server sends a general diagnostic command to the terminal to obtain relevant fault information collected by the terminal according to the diagnostic command, and then perform fault diagnosis based on the fault information

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