Refund method and device for electronic passenger ticket

Abstract

The invention provides a refund method of an electronic ticket and an apparatus thereof. The method comprises the following steps of receiving a refund request of the electronic ticket, wherein the request is submitted by a user; determining whether the electronic ticket which is requested to be refunded in the refund request belongs to a non-scheduled flight; and under the condition that the electronic ticket is determined to belong to the non-scheduled flight, executing full refund operation. In an existing aviation company, through manual checking, refund operation of the non-scheduled flight can be realized so that refund efficiency is low. In the invention, the above problem is solved and a purpose of high-efficiently processing the refund request of the non-scheduled flight is reached.

Description

technical field [0001] The invention relates to the technical field of aviation data processing, in particular to a refund method and device for electronic passenger tickets. Background technique [0002] With the continuous development of the tourism industry, more and more people choose to travel by air. When traveling by plane, it is inevitable to encounter abnormal flights. The so-called abnormal flights are, for example, flights that cannot be carried out due to weather, air traffic control, mechanical failure, aircraft deployment and other reasons. [0003] The refund process for these flights is currently as follows: figure 1 Three ways are shown: [0004] 1) The passenger submits a refund request on the airline company website, and the airline company's backstage refund review personnel obtain the abnormal flight information through the airline's paper notice, check whether the passenger's itinerary belongs to the abnormal flight, and finally determine whether the ...

AI Technical Summary

Problems solved by technology

[0007] The above-mentioned refund methods mainly have the following problems: From the perspective of business process, from the passenger submitting the refund request to the airline company’s background for review, the review process also needs to query the abnormal flight information to determine whether the refunded flight segment is abnormal Flights, and then calculate the refund amount, and finally trigger the refund, the refund process is too cumbersome; from the cost point of view, the airline company's backstage reviewer needs manual review process, which increases the manpower and time costs of the airline company, and also increases the passenger's time Cost: From the perspective of passengers' economic interests, if refunds are processed according to normal flights, a certain amount of refund fees will be incurred, which will cause passengers to lose part of their economic interests and easily lead to passenger complaints

[0008] For the above problems, no effective solutions have been proposed so far

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