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Business processing method and device

A technology of business processing and business, applied in the direction of handling coins or valuable banknotes, instruments, complete banking systems, etc., can solve problems such as low efficiency of business processing, and achieve the effect of improving security

Active Publication Date: 2019-11-26
INSPUR FINANCIAL INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, the existing self-service terminals may fail due to various reasons in the process of handling self-service services for users, and there is a problem of low efficiency in business handling

Method used

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  • Business processing method and device
  • Business processing method and device

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Embodiment Construction

[0034] In the prior art, when the self-service terminal provides business handling services for the user, a failure may occur during the business handling process, so that the self-service business handled by the user before is reset to zero, and the user can only re-do it on other self-service terminal services that are operating normally. Business handling.

[0035] For example, when a user applies for a bank card through a self-service terminal, the user first sends a bank card application request to the self-service terminal; when receiving the bank card application request from the user, the self-service terminal provides the user with the corresponding Information acquisition interface; users enter their personal information through the user detailed information acquisition interface provided by the self-service terminal; when the self-service terminal receives the personal information entered by the user, it will review the personal information entered by the user; when ...

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Abstract

The invention relates to a service processing method and device. The method includes the steps that when self-help service is conducted on a self-help terminal for a user and the self-help service is interrupted, whether interruption is caused by faults of the self-help terminal or not is judged; when it is determined that interruption is caused by faults of the self-help terminal, other self-help terminals continue to conduct the self-service for the user. By means of the scheme, the self-help service processing efficiency can be improved.

Description

technical field [0001] The present invention relates to the technical field of self-service terminals, in particular to a service processing method and device. Background technique [0002] Self-service terminals can provide users with services including inquiries, transfers, remittances, and bank card applications, and users can complete corresponding services without going to the window. [0003] With the rapid development of information technology, self-service terminals have been more and more widely used in the financial service industry, greatly improving the business processing capabilities and efficiency of the financial industry, including banks. [0004] However, the existing self-service terminals may fail due to various reasons in the process of handling self-service services for users, and there is a problem of low service handling efficiency. Contents of the invention [0005] The technical problem solved by the embodiments of the present invention is how to...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G07F19/00
CPCG07F19/209
Inventor 孙成通胡焱
Owner INSPUR FINANCIAL INFORMATION TECH CO LTD