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External calling method of call center, and terminal device

A phone number and call end technology, applied in the field of communication, can solve problems such as low operation efficiency and achieve the effect of improving work efficiency

Active Publication Date: 2017-12-12
SHENZHEN MAIMAITI INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In view of this, the embodiment of the present invention provides an outbound call method and terminal equipment for a call center to solve the problem of low operational efficiency caused by manual recording of customer service and new phone numbers provided by outbound customers in the prior art

Method used

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  • External calling method of call center, and terminal device
  • External calling method of call center, and terminal device
  • External calling method of call center, and terminal device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0047] Please refer to figure 1 , figure 1 It is an implementation flowchart of the calling method of the call center provided by Embodiment 1 of the present invention. The calling method of the call center described in the embodiment of the present invention is applied to the call center. As shown in the figure, the method includes:

[0048] Step S101, record the connected outgoing call and perform voice detection.

[0049] In the embodiment of the present invention, first the call center obtains the outbound call data, and the outbound call data includes the customer's phone number, then selects a certain amount of outbound call data, and uses the machine outbound call method to select outbound call data. The phone numbers are called at the same time. When a certain phone number is connected, the call will be transferred to a customer service personnel. All invalid calls, such as busy tone, no answer, machine answering, etc., will not be connected to customer service perso...

Embodiment 2

[0078] Please refer to image 3 , image 3 It is a structural block diagram of an outbound calling device of a call center provided in Embodiment 2 of the present invention. The outbound calling device 300 of a call center includes: a recording unit 301 , an extracting unit 302 and an outbound calling unit 303 .

[0079] The recording unit 301 is configured to record the connected outgoing call and perform voice detection.

[0080] The extracting unit 302 is configured to extract the phone number in the recording as the re-outgoing phone number when detecting that there is a phone number in the recording and detecting that the phone number is different from the currently connected phone number .

[0081] The outbound calling unit 303 is configured to call out the re-outgoing phone number after the current call ends.

[0082] Optionally, the outbound calling device 300 of the call center also includes:

[0083] The voice recognition unit is used to identify the customers in...

Embodiment 3

[0097] Figure 4 It is a schematic diagram of the outbound terminal equipment of the call center provided by the third embodiment of the present invention. Such as Figure 4As shown, the outbound call terminal device 4 of the call center in this embodiment includes: a processor 40 , a memory 41 and a computer program 42 stored in the memory 41 and operable on the processor 40 . When the processor 40 executes the computer program 42, it realizes the steps in the embodiments of the outbound calling methods of the above-mentioned call centers, for example figure 1 Steps S101 to S103 are shown. Alternatively, when the processor 40 executes the computer program 42, the functions of the units in the above-mentioned device embodiments are realized, for example image 3 The functions of modules 31 to 33 are shown.

[0098] Exemplarily, the computer program 42 can be divided into one or more modules / units, and the one or more modules / units are stored in the memory 41 and executed b...

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PUM

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Abstract

The invention is applicable to the field of communication technology, and provides an external calling method of a call center, and a terminal device. The method comprises the following steps: recording a gotten through external call and performing voice detection; when a telephone number is detected in the record, and when the telephone number is different from the currently gotten through telephone number, extracting the telephone number in the record as further external call telephone number; and when the call is ended, calling the external call telephone number again. By adoption of the external calling method, the working efficiency of the customer service can be improved.

Description

technical field [0001] The invention belongs to the technical field of communication, and in particular relates to an outbound calling method and terminal equipment of a call center. Background technique [0002] When the call center is making an outbound call, it usually uses a machine to call out to a certain number of phone numbers at the same time. When a certain phone number is connected, it will be connected to a customer service for subsequent calls. During the conversation between the customer service and the customer, it is often encountered that the customer provides a new phone number for the customer service personnel to call during the call. At this time, the customer service will first record the new phone number provided by the customer. After the current call is over, manually Enter the number to make an outbound call. This method leads to low operating efficiency of customer service personnel. Contents of the invention [0003] In view of this, the embodi...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/51H04M1/656H04M1/27
CPCH04M1/271H04M1/656H04M3/51H04M2201/405H04M2250/74
Inventor 刘华松
Owner SHENZHEN MAIMAITI INFORMATION TECH CO LTD
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