Method and device for processing abnormality of electronic equipment

Abstract

The invention discloses a method and device for processing the abnormality of electronic equipment in order to solve the technical problem that it is difficult to effectively record abnormal information when the abnormality of a mobile terminal existing in the prior art occurs. The method includes the steps that when a specified abnormal event of the electronic equipment occurs, the correspondingabnormal information and crash files are saved in a first partition zone of a memory of the electronic equipment, wherein the crash files are files saved in the memory of the electronic equipment whenthe specified abnormal event occurs; the electronic equipment is controlled to initiate the abnormal restart, the abnormal information and the crash files are extracted from the first partition zoneand written into a second partition zone of the memory, wherein the second partition zone is started when the electronic equipment is turned on due to the abnormal restart; after the electronic equipment detects that the state of the files in the second partition zone is changed, the abnormal information and the type information of the crash files are extracted from the second partition zone, anda unique identifier of the electronic equipment is obtained; the type information and the unique identifier are uploaded to a specified server.

Description

technical field [0001] The invention relates to the field of electronic technology, in particular to a method and device for handling abnormalities of subsystems. Background technique [0002] With the progress of science and technology, while enjoying the convenience brought by the progress of science and technology, people are also troubled by new problems brought about by the progress of science and technology. [0003] For example, when a user uses a mobile terminal (such as a mobile phone), if abnormalities often occur in the mobile phone, it is necessary to detect the cause of the abnormality in the mobile phone. Most of the reasons for the abnormality of the mobile phone are due to the abnormality of the underlying subsystems such as the kernel and modem of the mobile phone. The phenomenon presented to the user is that the mobile phone suddenly crashes and restarts. But usually, such problems are sporadic, and it is difficult to find them simply by system testing. ...

AI Technical Summary

Problems solved by technology

[0006] The present invention provides a method and electronic equipment for handling abnormalities of subsystems, which are used to solve the technical problem of how to effectively record abnormal information when a mobile terminal is abnormal in the prior art

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