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Speech interaction satisfaction determination method and device

A voice interaction and satisfaction technology, applied in voice analysis, voice recognition, semantic analysis, etc., can solve the problems of difficult voice interaction satisfaction and the inability to obtain users' true and comprehensive evaluation of voice interaction, so as to achieve fast and accurate acquisition of satisfaction Effect

Active Publication Date: 2018-08-10
BAIDU ONLINE NETWORK TECH (BEIJIBG) CO LTD +1
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  • Abstract
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  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, obtaining user satisfaction only through the correlation between the content returned by the terminal and the user's intention cannot obtain the user's true and comprehensive evaluation of the voice interaction, so the existing evaluation methods are difficult to evaluate the satisfaction of voice interaction

Method used

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  • Speech interaction satisfaction determination method and device
  • Speech interaction satisfaction determination method and device
  • Speech interaction satisfaction determination method and device

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Embodiment Construction

[0077] In order to make the purposes, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments These are some embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.

[0078] figure 1 This is a schematic diagram of the architecture of the system for determining the satisfaction of voice interaction provided by the embodiment of the present invention. like figure 1 As shown, the system provided in this embodiment includes a terminal 101 and a server 102 . The terminal 101 may be a children's sto...

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Abstract

The embodiment of the invention provides a speech interaction satisfaction determination method and a device. The method comprises steps: speech interaction features are acquired, wherein the speech interaction features comprise objective data of speech interaction and subjective data of speech interaction, and the objective data and the subjective data are data for the same theme; the objective data are evaluated and processed to obtain objective evaluation and the subjective data are evaluated and processed to obtain subjective evaluation; and the objective data and the subjective data are used as input of a satisfaction evaluation model, and the speech interaction satisfaction outputted by the satisfaction evaluation model is obtained. True and comprehensive evaluation can be provided for speech interaction.

Description

technical field [0001] Embodiments of the present invention relate to the field of voice interaction, and in particular, to a method and device for determining satisfaction of voice interaction. Background technique [0002] With the development of artificial intelligence technology, the research and development and use of intelligent voice interactive products have attracted much attention. Among them, intelligent voice interaction is an interaction mode based on voice input. Users can input their own requests through voice, and the product can respond with corresponding content according to the intent of the request. [0003] In the field of voice interaction, in order to better manufacture and upgrade intelligent voice interactive products, it is very important to evaluate the satisfaction of the product's voice interaction, because the voice interaction satisfaction evaluation can feedback the product's voice interaction Whether the function can be recognized by the use...

Claims

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Application Information

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IPC IPC(8): G06K9/62G06F40/20
CPCG06F18/2193G06F18/251G06F3/167G10L15/26G06F40/30G06F40/20G10L15/1815G10L15/22G10L2015/088G10L2015/223
Inventor 毛万东
Owner BAIDU ONLINE NETWORK TECH (BEIJIBG) CO LTD
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