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Systems and methods for measuring effective customer impact of network problems in real-time using streaming analytics

A network, problem technique, applied in the field of systems and methods for measuring the effective customer impact of network problems in real time using streaming analytics, capable of addressing problems such as hindering service usage, churn, etc.

Inactive Publication Date: 2018-11-09
ANRITSU CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Deterioration of QoE eventually leads to churn, while high QoE deterioration may impede service usage

Method used

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  • Systems and methods for measuring effective customer impact of network problems in real-time using streaming analytics
  • Systems and methods for measuring effective customer impact of network problems in real-time using streaming analytics
  • Systems and methods for measuring effective customer impact of network problems in real-time using streaming analytics

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Embodiment Construction

[0016] The following description is of the best mode presently contemplated for practicing various embodiments of the invention. This description should not be taken in a limiting sense, but merely for the purpose of illustrating the general principles of the invention. The scope of the invention should be determined with reference to the claims. In the ensuing description of the invention, the same reference numerals or reference signs will be used throughout to refer to the same parts or elements. Additionally, the first digit of a reference number identifies the figure in which the part or element is first discussed.

[0017] In the following description, numerous specific details are set forth in order to provide a thorough description of the invention. It will be apparent, however, to one skilled in the art that the present invention may be practiced without these specific details. In other instances, well-known features have not been described in detail so as not to o...

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PUM

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Abstract

A system used for identifying issues within a telecom network. Data is obtained from sources including probes and network elements. KPIs are identified for real-time streaming aggregation. Streaming data related to the KPIs is aggregated and an approximation of count-distinct subscribers and volume count is calculated, as well as count-distinct subscribers aggregating by each identified KPI. Drillobjects found in the aggregated data are identified based on the calculations and real-time trending records are generated and stored for each drill object using an exponential moving average. Baseline averages are generated based on the real-time trending records. An increase in errors can then be detected based on the baseline averages and additionally aggregated real-time streaming data. Deviations in each drill object contributing to the detected increase in errors are then analyzed and a full case report is generated based on details of the deviations.

Description

[0001] priority claim [0002] This application claims priority to U.S. Provisional Patent Application No. 62 / 314806, filed March 29, 2016, by Carlo Medas et al., entitled "SYSTEMS ANDMETHODS FOR MEASURING EFFECTIVE CUSTOMER IMPACT OF NETWORK PROBLEMS IN REAL-TIME USING STREAMING ANALYTICS" interest, this application is incorporated herein by reference. technical field [0003] The present invention generally relates to systems and methods for measuring potential and / or actual customer impact caused by problems in a telecommunications network. Background technique [0004] Telecom network operators face a wide range of challenges to ensure continued relevance and profitability. Core revenues are threatened by Over the top (OTT) providers, with exploding data usage and heavy video-based web usage. Subscribers continue to demand more services in terms of variety, capacity and commercial offerings. The complexity of telecommunications technology also continues to accelerate,...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/34H04W24/02H04W24/08G06Q30/02
CPCH04L41/142H04L41/5009H04L41/509H04L43/04H04L43/045H04L43/0847H04L41/0686H04L41/0681H04L41/5016H04L41/0631H04L43/08H04L41/50H04L41/5003H04L43/12H04L47/115
Inventor C·梅达斯D·莫塔
Owner ANRITSU CORP
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