A speech quality detection method and device

A quality inspection and speech technology, applied in speech analysis, speech recognition, semantic analysis, etc., can solve problems such as low precision, difficulty in matching approximate semantic expressions, and affecting the accuracy of quality inspection results, etc.

Active Publication Date: 2019-03-08
THE FOURTH PARADIGM BEIJING TECH CO LTD
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AI Technical Summary

Problems solved by technology

[0003] The traditional voice quality inspection work is performed manually by quality inspectors. This method not only consumes a lot of manpower when faced with a large amount of voice data, but also causes quality inspection problems due to the different quality inspection scales of inspectors. unstable
In order to avoid this situation, two quality inspection methods are generally used at present. One is to use probability statistics to conduct manual sampling quality inspection. Missing data or low precision will directly affect the accuracy of quality inspecti...

Method used

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  • A speech quality detection method and device
  • A speech quality detection method and device
  • A speech quality detection method and device

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Embodiment Construction

[0109] Exemplary embodiments of the present invention will be described in more detail below with reference to the accompanying drawings. Although exemplary embodiments of the present invention are shown in the drawings, it should be understood that the invention may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided for more thorough understanding of the present invention and to fully convey the scope of the present invention to those skilled in the art.

[0110] An embodiment of the present invention provides a voice quality inspection method, which is used for performing quality inspection on a large amount of voice data to be inspected, so as to realize full-coverage detection of the voice quality inspection. The specific steps of this method are as follows figure 1 shown, including:

[0111] 101. Convert the voice to be inspected into the text to be inspected.

[0112] In this embodiment, t...

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Abstract

The invention discloses a speech quality detection method and device, which relates to the technical field of speech detection, and mainly aims at improving the comprehensiveness and accuracy of speech quality detection. The main technical scheme of the invention is characterized by converting the speech to be quality-checked into the text to be quality-checked; extracting quality inspection itemsone by one from a quality inspection item collection, wherein the quality inspection items are used for detecting whether the text to be inspected conforms to requirements; using a pre-trained machine learning model to detect whether the text to be inspected contains content matching with the quality inspection item; according to the matching result and the detection rule corresponding to the quality inspection entry, determining whether the speech to be inspected is qualified or not. The invention is used for the normative detection of the voice data content.

Description

technical field [0001] The invention relates to the technical field of voice detection, in particular to a voice quality inspection method and device. Background technique [0002] Customer service voice quality inspection is to promote enterprise marketing, market development, improve customer satisfaction, improve customer service, and at the same time evaluate the work of customer service personnel. The call center generates a large number of telephone recordings every day. Through the quality inspection of these recordings, it is tested whether the customer service personnel use standardized language and whether the service is in place to meet the needs of customers. [0003] The traditional voice quality inspection work is performed manually by quality inspectors. This method not only consumes a lot of manpower when faced with a large amount of voice data, but also causes quality inspection problems due to the different quality inspection scales of inspectors. unstable...

Claims

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Application Information

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IPC IPC(8): G06F17/27G06F16/35G06Q10/06H04M3/51G10L15/26
CPCG06F40/295G06F40/30G06Q10/06395G10L15/26H04M3/5175
Inventor 杨俊陈立
Owner THE FOURTH PARADIGM BEIJING TECH CO LTD
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