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Call system and call method thereof

A call system and caller technology, applied in speech analysis, speech recognition, instruments, etc., can solve the problems of poor caller experience, loss of customer traffic, and inability to simulate voice calls.

Active Publication Date: 2019-04-12
上海言通网络科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, since the call between the phone robot and a person cannot simulate a voice call between people, in the user experience, it appears that no matter what the caller's tone, speaking style, pause or emotion is, The robot will only answer the caller according to the same mechanical rhythm, or in other words, the time interval between the pronunciation of the phone robot and the pronunciation of the caller is fixed, causing a very poor call experience for the caller. In turn, the caller may feel disgusted, thereby reducing the quality of the call and even losing customer traffic

Method used

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  • Call system and call method thereof
  • Call system and call method thereof
  • Call system and call method thereof

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Embodiment Construction

[0083] The following description serves to disclose the present invention to enable those skilled in the art to carry out the present invention. The preferred embodiments described below are only examples, and those skilled in the art can devise other obvious variations. The basic principles of the present invention defined in the following description can be applied to other embodiments, variations, improvements, equivalents and other technical solutions without departing from the spirit and scope of the present invention.

[0084] Those skilled in the art should understand that in the disclosure of the present invention, the terms "vertical", "transverse", "upper", "lower", "front", "rear", "left", "right", " The orientation or positional relationship indicated by "vertical", "horizontal", "top", "bottom", "inner", "outer", etc. is based on the orientation or positional relationship shown in the drawings, which are only for the convenience of describing the present invention...

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Abstract

The invention discloses a call method which comprises the following steps: acquiring a first call voice of a caller; acquiring call record related data of the caller; obtaining a first reply voice based on the first call voice; obtaining a first time interval based on the call record related data of the caller, the first call voice and the first reply voice; and controlling call equipment to playthe first reply voice after the first time interval.

Description

technical field [0001] The invention relates to the field of communication between man and machine, and further relates to a communication system and a communication method thereof. Background technique [0002] In the field of machine communication, there is a representative telephone robot, wherein the telephone robot can communicate and communicate with people, such as consulting business, handling business, front desk service or intelligent navigation and so on. Therefore, the phone robot saves a lot of manpower and almost achieves zero error rate, and at the same time, the phone robot can work on standby 24 hours a day to meet people's needs. [0003] In the communication system of the current telephone robot, it generally recognizes the keyword in the caller's voice, and then searches for the matching voice in the voice database through the keyword and plays it. However, since the call between the phone robot and a person cannot simulate a voice call between people, i...

Claims

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Application Information

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IPC IPC(8): G10L15/22G10L15/26G10L15/30G10L25/63
CPCG10L15/22G10L15/30G10L25/63G10L2015/225G10L15/26
Inventor 沈悦袁晓茹李闯
Owner 上海言通网络科技有限公司