Claim settlement service processing method and device

A business processing and amount technology, applied in the field of Internet applications, can solve problems such as errors, low efficiency, and long claims settlement process, and achieve the effects of improving processing efficiency, shortening the process, and saving manpower

Inactive Publication Date: 2019-07-23
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

When a user needs to settle a claim, in the traditional claim settlement process, the personnel of the insurance company usually carry out the work of acceptance, investigation and review of the claim settlement. Therefore, the traditional process generally requires the communication and cooperation of personnel from multiple departments, and the claim settlement process is relatively long. , low efficiency, and prone to errors caused by human factors

Method used

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  • Claim settlement service processing method and device
  • Claim settlement service processing method and device
  • Claim settlement service processing method and device

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Embodiment Construction

[0023] In order for those skilled in the art to better understand the technical solutions in the embodiments of this specification, the technical solutions in the embodiments of this specification will be described in detail below in conjunction with the drawings in the embodiments of this specification. Obviously, the described implementation Examples are only some of the embodiments in this specification, not all of them. All other embodiments obtained by persons of ordinary skill in the art based on the embodiments in this specification shall fall within the scope of protection.

[0024] Aiming at the problems of the prior art, the embodiment of this specification provides a claim settlement business processing method, see figure 1 As shown, the method may include the following steps:

[0025] S101. Obtain the claim settlement data in the claim settlement application, where the claim settlement data at least includes: policy identifier, user identifier and claim settlement...

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Abstract

The invention discloses a claim settlement service processing method and device. The claim settlement service processing method comprises the steps of obtaining claim settlement data in a claim settlement application; obtaining a claim settlement rule corresponding to the insurance policy information of the insurance policy needing to be claimed according to the insurance policy identifier; obtaining credit data of a claim settlement user according to the user identifier; determining a plurality of rule features needing to be extracted according to a preset corresponding relation between the claim settlement rule and the rule features, and extracting the rule features from the claim settlement proof; extracting a plurality of preset credit characteristics from the credit data; and inputting the extracted features into a pre-trained claim audit model, and determining whether the claim application is passed or not according to an output result of the model.

Description

technical field [0001] The embodiments of this specification relate to the field of Internet application technologies, and in particular to a claim settlement business processing method and device. Background technique [0002] Insurance provides you with financial and personal protection by paying the specified premium. With the economic development of the society and the improvement of people's insurance awareness, the demand for insurance business is also increasing. When a user needs to settle a claim, in the traditional claim settlement process, the personnel of the insurance company usually carry out the work of acceptance, investigation and review of the claim settlement. Therefore, the traditional process generally requires the communication and cooperation of personnel from multiple departments, and the claim settlement process is relatively long. , low efficiency, and prone to errors caused by human factors. [0003] Based on the existing technology, a more effic...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q40/08
CPCG06Q40/08
Inventor 方雪琼
Owner ALIBABA GRP HLDG LTD
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