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Fault information acquisition method, server and storage medium

A fault information and server technology, applied in the direction of data exchange, digital transmission system, electrical components, etc. through path configuration, can solve problems such as reducing the success rate of maintenance, inability to maintain home appliances, and effective troubleshooting of faults, so as to improve the success of maintenance. rate effect

Active Publication Date: 2019-07-26
FOSHAN SHUNDE MIDEA ELECTRICAL HEATING APPLIANCES MFG CO LTD
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  • Summary
  • Abstract
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  • Claims
  • Application Information

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Problems solved by technology

[0003] However, due to the delay of door-to-door maintenance, maintenance personnel can only refer to the status data of home appliances during the door-to-door maintenance process, and cannot know the status data when the equipment fails, nor can they accurately know the user's usage behavior and home appliance before the failure. The performance of the equipment can be observed. The lack of this information will have a certain impact on the effective troubleshooting of faults, and it is impossible to effectively repair household appliances, which reduces the success rate of repairs.

Method used

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  • Fault information acquisition method, server and storage medium
  • Fault information acquisition method, server and storage medium
  • Fault information acquisition method, server and storage medium

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Embodiment Construction

[0048] In order to understand the characteristics and technical contents of the embodiments of the present invention in more detail, the implementation of the embodiments of the present invention will be described in detail below in conjunction with the accompanying drawings. The attached drawings are only for reference and description, and are not intended to limit the present invention.

[0049] figure 1 is a schematic structural diagram of a fault information collection system provided by an embodiment of the present invention, as shown in figure 1 As shown, the fault information collection system includes: a server and a problem feedback device. When a home appliance fails,

[0050] Wherein, the server is used to receive the fault identification and current fault state data sent by the household electrical appliances; determine the fault problem list according to the fault identification and the current fault state data; send an output command containing the fault problem ...

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Abstract

The invention discloses a fault information acquisition method. The method comprises the following steps: receiving a fault identifier and current fault state data of a household appliance; determining a fault problem list according to the fault identifier and the current fault state data; sending an output instruction containing the fault problem list; and receiving and storing the fault feedbackinformation. The invention also discloses a server and a storage medium.

Description

technical field [0001] The invention relates to the technical field of home appliances, in particular to a method for collecting fault information, a server and a storage medium. Background technique [0002] With the improvement of people's demand for living environment, household appliances have become a necessity in daily life. Only when household appliances are in normal operation can users be provided with a comfortable and convenient living environment. In real life, home appliances may break down. At this time, the user can contact the maintenance personnel and agree on the on-site maintenance time. After the maintenance personnel come to the door, they will use electronic instruments to detect the operating status of the household appliances, determine the location of the failure point and carry out maintenance. Restore the normal operation of home appliances. [0003] However, due to the delay of door-to-door maintenance, maintenance personnel can only refer to the...

Claims

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Application Information

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IPC IPC(8): H04L12/28
CPCH04L12/2803H04L12/2823H04L12/2827
Inventor 杨应彬曾成鑫孟德龙周志飞梁德锋陈炽锵尹二强
Owner FOSHAN SHUNDE MIDEA ELECTRICAL HEATING APPLIANCES MFG CO LTD
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