Fault information acquisition method, server and storage medium
A fault information and server technology, applied in the direction of data exchange, digital transmission system, electrical components, etc. through path configuration, can solve problems such as reducing the success rate of maintenance, inability to maintain home appliances, and effective troubleshooting of faults, so as to improve the success of maintenance. rate effect
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[0048] In order to understand the characteristics and technical contents of the embodiments of the present invention in more detail, the implementation of the embodiments of the present invention will be described in detail below in conjunction with the accompanying drawings. The attached drawings are only for reference and description, and are not intended to limit the present invention.
[0049] figure 1 is a schematic structural diagram of a fault information collection system provided by an embodiment of the present invention, as shown in figure 1 As shown, the fault information collection system includes: a server and a problem feedback device. When a home appliance fails,
[0050] Wherein, the server is used to receive the fault identification and current fault state data sent by the household electrical appliances; determine the fault problem list according to the fault identification and the current fault state data; send an output command containing the fault problem ...
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