Automatic outbound method and device based on telecommunication customer service

An automatic outbound call and customer service technology, applied in the field of communication, can solve problems such as customer interruptions and low accuracy

Inactive Publication Date: 2019-12-03
CHINA UNITED NETWORK COMM GRP CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, the accuracy of manual screening to obtain customers to be called is low, which will cause excessive disturbance to customers

Method used

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  • Automatic outbound method and device based on telecommunication customer service
  • Automatic outbound method and device based on telecommunication customer service
  • Automatic outbound method and device based on telecommunication customer service

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Embodiment Construction

[0063] In order to make the objectives, technical solutions, and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be described clearly and completely in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of the embodiments of the present invention, not all the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative work shall fall within the protection scope of the present invention.

[0064] figure 1 The flow of an automatic outbound call method based on telecommunication customer service provided by an embodiment of the present invention Figure one .

[0065] Such as figure 1 As shown, the method includes:

[0066] S101. Create an automatic outbound task and obtain attributes of the automatic outbound task. The attr...

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Abstract

The embodiment of the invention provides an automatic outbound method and an automatic outbound device based on telecommunication customer service. The method comprises the following steps: building an automatic call-out task, and obtaining the attribute of the automatic call-out task, and the attribute comprises at least one of the following types: task type, task description, and task period; according to the attribute of the automatic outbound task, whether a client list matched with the attribute exists in a task type rule base or not is judged, and the incidence relation between the attribute and a client is stored in the task type rule base; and if so, automatically calling out the clients in the client list according to the client list. According to the embodiment of the invention,the matched customer list is obtained according to the attribute of the automatic outbound task and the task type rule base, and then the customer in the customer list is automatically outbound, so that the accuracy of automatic outbound is improved.

Description

Technical field [0001] The embodiments of the present invention relate to communication technology, and in particular to an automatic outbound call method and device based on telecommunication customer service. Background technique [0002] With the widespread application of communication technology in various fields, customers have higher and higher requirements for service quality, among which outbound service can effectively provide good customer service. [0003] In the prior art, the way to determine the customers to be called in the outbound call service is usually to determine the list of customers to be called by manual screening, where manual screening relies on manual operation to screen a large number of customer lists, and secondly, manual screening is determined. Waiting for outbound customers to make a call. [0004] However, the method of manually screening to obtain the customers to be called is less accurate and will cause excessive disturbance to customers. Summar...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06K9/62G06Q30/02G06Q50/30
CPCG06Q30/0201G06Q50/30G06F18/22G06F18/214G06F18/24
Inventor 刘金财李岳高阳
Owner CHINA UNITED NETWORK COMM GRP CO LTD
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