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Complaint model training method, user complaint prediction method, device and equipment

A training method and user technology, applied in location information-based services, wireless communications, electrical components, etc., can solve problems such as strong dispersion and difficulty in identifying potential complaining users on the network, and achieve targeted effects

Active Publication Date: 2021-07-27
中移信息技术有限公司 +2
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Embodiments of the present invention provide a complaint model training method, user complaint prediction method, device and equipment, which can solve the problems of difficulty and strong dispersion in identifying potential complaint users on the network

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  • Complaint model training method, user complaint prediction method, device and equipment
  • Complaint model training method, user complaint prediction method, device and equipment
  • Complaint model training method, user complaint prediction method, device and equipment

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Embodiment Construction

[0082] The characteristics and exemplary embodiments of various aspects of the present invention will be described in detail below. In order to make the purpose, technical solutions and advantages of the present invention more clear, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only configured to explain the present invention, not to limit the present invention. It will be apparent to one skilled in the art that the present invention may be practiced without some of these specific details. The following description of the embodiments is only to provide a better understanding of the present invention by showing examples of the present invention.

[0083] It should be noted that in this article, relational terms such as first and second are only used to distinguish one entity or operation from another entity or operation, and ...

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Abstract

Embodiments of the present invention provide a complaint model training method, user complaint prediction method, device and equipment. The method includes: obtaining at least one piece of complaint information; determining the traffic flow information of the base station where the user is located based on the user position trajectory identification model; and training the complaint model based on the complaint information and the traffic flow information. The embodiment of the present invention can accurately identify potential complaining users in the network, and also makes the complaint early warning management more targeted.

Description

technical field [0001] The invention relates to the technical field of big data processing, in particular to a complaint model training method, user complaint prediction method, device and equipment. Background technique [0002] With the rapid development of mobile communication networks, people are increasingly dependent on mobile phones and networks. Network quality is a key assessment indicator to measure quality service capabilities, which directly leads to user complaints and operator selection. [0003] At present, network quality complaint prediction and identification rely on historical complaint data, user complaint content, and user location data to predict possible complaint users. On the one hand, user complaint content is manually recorded by customer service personnel, which may lead to subjective or incomplete records. Or record through artificial intelligence speech recognition, but the accuracy rate of local accent recognition in speech recognition to text...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04W4/029H04W16/22H04W24/02
CPCH04W16/22H04W24/02H04W4/029
Inventor 白晶晶郭翔宇王波郭向红孙颖飞魏国华包志刚蔚丽娟张景钊孙加峰
Owner 中移信息技术有限公司