Communication processing method and device for agent terminal

A technology of communication processing and seating, applied in the field of communication, can solve problems such as time waste and adverse effects on efficiency

Inactive Publication Date: 2020-04-24
成都铂锡金融信息技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At present, after the call is completed, the agent manually clicks the dial button to make another outbound call. This method of manually dialing by the agent is likely to waste time and have a negative impact on efficiency.

Method used

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  • Communication processing method and device for agent terminal
  • Communication processing method and device for agent terminal
  • Communication processing method and device for agent terminal

Examples

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Embodiment Construction

[0042] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings. Obviously, the described embodiments are only some embodiments of the present invention, rather than all embodiments . Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0043] Please refer to figure 1 , which shows a system architecture diagram of an agent terminal communication processing system provided by an embodiment of the present application. The agent terminal communication processing system includes an agent terminal 101 , a server 102 and a client terminal 103 . The seat terminal 101 can be a mobile phone, a tablet computer or a dedicated handheld device and other electronic devices with wireles...

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PUM

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Abstract

The embodiment of the invention relates to the technical field of communication, in particular to a communication processing method and device for an agent terminal, which are used for controlling idle time of the agent terminal and ensuring call-out efficiency. According to the embodiment of the invention, the method comprises the following steps that the agent terminal determines that a first call with a first client terminal is ended; the agent terminal starts timing from the end time of the first call; the agent terminal determines an identifier of a second client terminal when timing reaches a time threshold; and the agent terminal sends a call connection request of a second call, wherein the call connection request of the second call comprises the identifier of the second client terminal.

Description

technical field [0001] The present invention relates to the field of communication technologies, in particular to a communication processing method and device for an agent terminal. Background technique [0002] A call center is a service organization composed of a group of service personnel in a relatively centralized place. Usually use computer communication technology to handle telephone inquiries from enterprises, customers, etc., especially have the ability to handle a large number of incoming calls at the same time, and also have the calling number display, which can automatically assign incoming calls to personnel with corresponding skills for processing, and can record and Store all incoming call information. [0003] Agents in a call center are also called agents, desk agents or agent representatives, and are generally composed of agent computers, agent software, agent headsets, and agent personnel. The call center realizes related control functions through agent ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/523
CPCH04M3/5232H04M2242/18
Inventor 喻孝天徐夏楠
Owner 成都铂锡金融信息技术有限公司
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