Session interaction processing method and device thereof, computer equipment and storage medium

A technology for interactive processing and conversational information, applied in the computer field, can solve the problems of inflexible interactive response processing, unsmooth voice interaction, and low interaction efficiency between users and intelligent robots.

Active Publication Date: 2020-05-05
SHENZHEN ZHUIYI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] However, in the actual voice interaction scenario, when the user is silent for a long time, the robot usually repeats the question multiple times, and the interactive response processing is ...

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  • Session interaction processing method and device thereof, computer equipment and storage medium
  • Session interaction processing method and device thereof, computer equipment and storage medium
  • Session interaction processing method and device thereof, computer equipment and storage medium

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Embodiment Construction

[0034] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0035] The session interaction processing method provided by this application can be applied to such as figure 1 shown in the application environment. Wherein, the user terminal 102 communicates with the server 104 through the network. After acquiring the voice information input by the user terminal 102, the server 104 performs voice endpoint detection and voice recognition on the voice information to obtain voice endpoint information and session information corresponding to the voice information. The server 104 identifies the silence duration according to the voice endp...

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Abstract

The invention relates to a session interaction processing method and a device thereof, computer equipment and a storage medium. The method comprises the following steps: acquiring voice information input by a user terminal; performing voice endpoint detection and voice recognition on the voice information to obtain voice endpoint information and session information corresponding to the voice information; recognizing silence duration according to the voice endpoint information, and determining a current context according to the context session information; obtaining matched response strategy information according to the silence duration and the current context, and sending the response strategy information to a user terminal; and continuously matching corresponding response strategy information for interaction according to the silence duration of the voice information input by the user terminal and the current context until the preset response ending strategy information is matched, andsending the response ending strategy information to the user terminal. By adopting the method, the matching accuracy of the response information can be effectively improved, so that the interaction efficiency is effectively improved.

Description

technical field [0001] The present application relates to the field of computer technology, in particular to a session interaction processing method, device, computer equipment and storage medium. Background technique [0002] With the development of artificial intelligence technology, speech recognition technology and applications have gradually matured, such as some outbound robots, chat robots, intelligent customer service and intelligent assistants, etc., through artificial intelligence technologies such as speech recognition, semantic understanding and dialogue management, understand user intent and Asking questions, providing independent online question and answer, consulting, order execution and other services through natural and smooth human-computer interaction. [0003] However, in the actual voice interaction scenario, when the user is silent for a long time, the robot usually repeats the question multiple times, and the interactive response processing is inflexib...

Claims

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Application Information

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IPC IPC(8): G10L15/02G10L15/22G10L15/26G10L25/03G10L25/18G10L25/24G10L25/87G06F40/30
CPCG10L15/02G10L15/22G10L25/24G10L25/18G10L25/87G10L25/03G10L2015/223
Inventor 刘诗淼
Owner SHENZHEN ZHUIYI TECH CO LTD
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