Intelligent matching system and method applied to emergency command dispatching

Abstract

The invention relates to the field of computers, in particular to an intelligent matching system and an intelligent matching method applied to emergency command and dispatching. The intelligent matching system comprises a data processing module, a calculation module, an intelligent matching module and a voice calling module, wherein the data processing module is used for collecting dispatcher information, extracting features of the dispatcher information, and storing the dispatcher information and the features of the dispatcher information according to a model; the calculation module is used for calculating weight of the dispatcher information; the intelligent matching module is used for matching a corresponding dispatcher according to the information requested by dispatching, the featuresof the dispatcher information and the weight of the dispatcher information; and the voice calling module is used for carrying out voice calling according to the matched dispatcher. The intelligent matching system and an intelligent matching method has the beneficial effects of improving the call hit rate and the call efficiency, so as to realize intelligent matching of dispatchers.

Description

technical field [0001] The invention relates to the field of computers, in particular to an intelligent matching system and method applied to emergency command and dispatch. Background technique [0002] When the emergency command and control center conducts daily power operation and maintenance, group finger dispatching, and major conference support work deployment, the operator of the standard dispatching station will dispatch the group with one key when communicating with each important emergency repair and emergency person in charge of the meeting and dispatching emergency accidents. Group members communicate immediately, distribute tasks and issue notifications. It is often the case that some responsible / contact communication terminals are in a call state or no one is answering. When the operator sees that the relevant department or a certain area is not in the group scheduling In the middle, change the same department again through the address book, and different conta...

AI Technical Summary

Problems solved by technology

[0002] When the emergency command and control center conducts daily power operation and maintenance, group finger dispatching, and major meeting support work deployment, the operator of the standard dispatching station will dispatch group Group members communicate immediately, distribute tasks and issue notifications. It is often the case that some responsible / contact communication terminals are in a call state or no one is answering. When the operator sees that the relevant department or a certain area is not in the group scheduling In the middle, change the same department again through the address book, and different contacts initiate dispatch calls, and small-scale ones can be added one by one. If it involves high concurrency (more than 64 channels) dispatch guarantee, it is complicated and it is necessary to manually judge whether the new contact is matched. It is the established responsible person, the whole process is time-consuming and laborious, and it is neither scientific nor orderly to complete the cluster scheduling requirements

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