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Method and system for training problem recognition model

A recognition model and problem recognition technology, applied in the computer field

Active Publication Date: 2020-06-26
ALIPAY (HANGZHOU) INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] However, in the process of users using IM software, not all the content entered by the user is a problem, and not all of them require feedback from the customer service, for example, the conversation between the user and other users and non-question texts related to business

Method used

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  • Method and system for training problem recognition model
  • Method and system for training problem recognition model
  • Method and system for training problem recognition model

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Embodiment Construction

[0013] In order to more clearly illustrate the technical solutions of the embodiments of the present specification, the following briefly introduces the drawings that need to be used in the description of the embodiments. Apparently, the accompanying drawings in the following description are only some examples or embodiments of this specification, and those skilled in the art can also apply this specification to other similar scenarios. Unless otherwise apparent from context or otherwise indicated, like reference numerals in the figures represent like structures or operations.

[0014] It should be understood that "system", "device", "unit" and / or "module" used in this specification is a method for distinguishing different components, elements, parts, parts or assemblies of different levels. However, the words may be replaced by other expressions if other words can achieve the same purpose.

[0015] As indicated in the specification and claims, the terms "a", "an", "an" and / ...

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Abstract

The embodiment of the invention discloses a method and system for training a problem recognition model. The method comprises the steps: obtaining a plurality of first texts and a plurality of second texts, and enabling the first texts and the second texts to be a problem type text and a non-problem type text respectively; a generation model selects at least one second text meeting a first preset condition for the first text based on the similarity between the first text and the second text, and generates at least one text pair; and inputting the text pair into an initial problem recognition model for training to obtain a target problem recognition model.

Description

technical field [0001] The present application relates to the field of computer technology, in particular to a method and system for training a problem recognition model. Background technique [0002] With the development of Internet technology, instant messaging (Instant Messaging, IM) software has played a decisive role in people's life and work. Customer service is a common function in IM software. Customer service can provide answers to questions sent by users. Customer service includes manual customer service and intelligent customer service. [0003] However, during the user's use of IM software, not all the content entered by the user is a problem, and not all of it needs feedback from the customer service, for example, the conversation between the user and other users and non-question texts related to business. Therefore, there is an urgent need for a method that can accurately identify whether the content input by the user is a problem. Contents of the invention ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06N3/08G06F16/35
CPCG06N3/08G06F16/35
Inventor 杨明晖崔恒斌陈晓军陈显玲
Owner ALIPAY (HANGZHOU) INFORMATION TECH CO LTD
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