Customer portrait system for visual display and data analysis

Abstract

The invention aims to provide a customer portrait system for visual display and data analysis. The system comprises a user analysis module and a complaint analysis module, wherein the user analysis module generates a visual result and sends the visual result to a client manager side; and a client manager visits the user according to the visualization result, so as to construct a customer complainttendency prediction model through the user complaint analysis module; and the customer complaint tendency prediction model is applied to a user group without complaint behaviors for identifying the target identifier of the user group with the complaint tendency and calculating the potential complaint risk probability as prevention and control reference before risk for a customer manager, so thatmore consistent differentiated and personalized customer services are provided for big customers, the user power consumption cost benefit management and control and customer relationship management level is improved, and the complaint rate of the customers is effectively reduced.

Description

Technical field [0001] The invention relates to the field of power user service systems, in particular to a customer portrait system for visual display and data analysis. Background technique [0002] Since the power grid belongs to a huge power supply system, it is also the vanguard of ensuring people’s livelihood, production and electricity consumption, and there are many power users. It is very difficult to better serve each user and discover various problems on the user side in time. This often leads to a sharp increase in the number of user complaints. Power production personnel face a large number of power users with different power consumption characteristics. They must find problems in the first time and improve the lean management level of customer service of various power supply bureaus under the power grid. , To provide targeted high-quality services, strengthen the construction of power supply service systems, improve customer power experience, achieve a third-party c...

AI Technical Summary

Problems solved by technology

[0004] The present invention proposes a customer portrait system for visual display and data analysis, aiming to solve various existing defects, mainly through the basic information of major customers based on the marketing system, electricity consumption data, electricity bill data, channel interaction data and power outage data Such as the historical data of interaction between customers and power grid companies, using the continuously developing and mature big data, data analysis and mining technology, aiming at the electricity bills, electricity composition and changing trends that big customers are concerned about, peak-level and valley power consumption structure, each sub-account number, metering According to the analysis dimensions such as distribution of power consumption structure, force adjustment of electricity charges, and reimbursement of electricity charges, differentiated electricity consumption analysis is carried out from the perspectives of large customers as a whole, single user numbers, and metering points, so as to discover abnormalities at the user end in a timely manner, and then do a good job for customers. Risk control before complaints to reduce customer complaints and improve customer service satisfaction

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