Task allocation method and device based on load matrix analysis
A load matrix and task allocation technology, applied in the field of communication, can solve the problems of reduced task allocation efficiency, long time required for task allocation, and inability to reliably guarantee task allocation efficiency and service quality.
Pending Publication Date: 2020-08-07
PING AN TECH (SHENZHEN) CO LTD
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Problems solved by technology
Only relying on the traditional manual task assignment in the past can no longer reliably guarantee the efficiency and service quality of task assignment
[0003] At present, tasks are usually assigned manually according to the user's task requirements. However, when faced with complex task types and multiple task executors in the existing methods, the work intensity of manual work is relatively high, requiring high professionalism. quality, and the amount of calculation is large, it takes a long time to assign tasks, which leads to a decrease in the efficiency of task assignments and requires a large amount of human resources
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[0058] Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited by the embodiments set forth herein. Rather, these embodiments are provided for more thorough understanding of the present disclosure and to fully convey the scope of the present disclosure to those skilled in the art.
[0059] As mentioned in the background technology, at present, tasks are usually assigned manually according to the user's task requirements. However, when faced with complex task types and multiple task processing subjects in the existing methods, the work intensity of manual work is relatively large, requiring Human labor has high professional quality, and the amount of calculation is large, and it takes a long time to assign tasks...
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The invention discloses a task allocation method and device based on load matrix analysis, relates to the technical field of communication, and mainly aims to automatically allocate tasks through a preset algorithm, update task completion conditions in real time according to time required by the tasks and reduce manual workload, thereby improving task allocation efficiency and saving human resources. The method comprises the steps of receiving a task allocation request, wherein the request carries type identification information of a to-be-allocated task; generating a real-time task load matrix according to the type identification information, and updating the matrix according to a preset updating algorithm; processing the updated task load matrix by using a preset task allocation algorithm; and responding to the task allocation request according to the processed task allocation path. The method and the device aresuitable for task allocation.
Description
technical field [0001] The present invention relates to the technical field of communications, in particular to a task allocation method and device based on load matrix analysis. Background technique [0002] The competition in the current industry is not only the competition of reputation, but also the competition of service efficiency. Improve processing efficiency, improve service quality, and enhance customer satisfaction within the scope of capabilities, so that we can occupy more markets and maintain more high-quality customer groups. With the diversification of service types and choices, the number of customers and changes in demand, higher requirements are placed on the agency's task allocation capabilities. Only relying on the traditional manual task assignment in the past can no longer reliably guarantee the efficiency and service quality of task assignment. [0003] At present, tasks are usually assigned manually according to the user's task requirements. Howeve...
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Login to View More IPC IPC(8): G06F17/16G06Q10/06
CPCG06F17/16G06Q10/06315Y02D10/00
Inventor 雷宇泽陈远旭周宝骆加维廖智
Owner PING AN TECH (SHENZHEN) CO LTD