Self-service terminal and running state acquisition method and system
A self-service terminal and state collection technology, which is applied in the transmission system, handling coins or valuable banknotes, electrical components, etc., can solve problems such as low efficiency, long solution cycle, and untimely problem solving
Active Publication Date: 2020-08-07
INSPUR SOFTWARE TECH CO LTD
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Problems solved by technology
[0004] However, this processing method has problems such as low efficiency and long solution period, and the staff in the lobby are non-professional technicians, and often have problems such as unclear and inaccurate descriptions, resulting in untimely problem solving and affecting the normal use of equipment
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[0056] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative work belong to the protection of the present invention. scope.
[0057] like figure 1 As shown, the embodiment of the present invention provides a self-service terminal, including:
[0058] Self-service terminal body 101, status collection module 102, information processing module 103 and at least one component 104;
[0059] The state collection module 102, the information processing module 103 and the at least one c...
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The invention provides a self-service terminal, an operation state acquisition method and an operation state acquisition system. The self-service terminal comprises a self-service terminal body, a state acquisition module, an information processing module and at least one component; the state acquisition module, the information processing module and the at least one component are arranged in the self-service terminal body; the state acquisition module is used for calling an external interface, acquiring at least one piece of operation state information of the self-service terminal body and theat least one component, packaging the at least one piece of operation state information to obtain at least one piece of packaged information, and sending the at least one piece of packaged information to the information processing module; and the information processing module is used for summarizing the at least one piece of packaged information to obtain summarized information and sending the summarized information to an external server, so that operation and maintenance personnel determine the operation state of the self-service terminal and the at least one component according to the summarized information received by the server. According to the technical schemes, the efficiency of solving the fault of the self-service terminal can be improved.
Description
technical field [0001] The invention relates to the technical field of self-service terminals, in particular to a self-service terminal, a method and a system for collecting operating states. Background technique [0002] At present, in order to improve work efficiency and user satisfaction, more and more service departments use a large number of self-service terminal equipment, which greatly facilitates the handling of user business. [0003] During the operation of the equipment, the equipment and the parts installed in the equipment will inevitably fail. When a self-service terminal breaks down, the traditional handling method is that the hall staff contact the technicians of the self-service terminal, describe the feedback fault phenomenon, and after the technician confirms the solution, go to the scene to solve it. [0004] However, this processing method has problems such as low efficiency and long solution period, and the staff in the lobby are non-professional techn...
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IPC IPC(8): G07F9/02H04L29/06H04L29/08
CPCG07F9/026H04L67/12H04L69/162
Inventor 蒋成军向俊光
Owner INSPUR SOFTWARE TECH CO LTD