Intelligent scoring method and device based on semantic recognition and storage medium

Abstract

The invention discloses an intelligent scoring method and device based on semantic recognition and a storage medium, and the method comprises the steps: S1, recognizing voice information, converting the voice information into a text form, and obtaining a voice text; S2, training a word vector, and representing a voice text in the form of a data matrix; S3, extracting semantic features of the voicetext by using a convolutional neural network; and S4, scoring the service level according to the voice text and the semantic features after truncation and completion in the S2. According to the invention, the intelligent technology is used for assisting the manual service, the service of the mechanical equipment repair system is scored from the perspective of language, and the overall service level and the customer experience of the repair system can be effectively improved.

Description

technical field [0001] The invention relates to the field of semantic recognition, in particular to an intelligent scoring method, device and storage medium based on semantic recognition. Background technique [0002] When all kinds of large and small mechanical equipment fail in actual application, they need to report to the equipment repair system for repair. The repair system usually sends technicians to connect with customers and put forward maintenance opinions in communication with customers. At present, the service level of the repair system can only be evaluated according to the actual situation of the repaired equipment. This method is inefficient and ignores whether the technicians have professionalism and good communication skills when communicating with customers. These factors can affect customer experience And the evaluation of the repair system. Similarly, in communication, banking and other service industries, there is a telephone communication process betwe...

AI Technical Summary

Problems solved by technology

At present, the service level of the repair system can only be evaluated according to the actual situation of the repaired equipment. This method is inefficient and ignores whether the technicians have professionalism and good communication skills when communicating with customers. These factors can affect customer experience and evaluation of the repair system

Similarly, in communication, banking and other service industries, there is a process of telephone communication between customer service and customers. Usually, each service of customer service is scored by the customer, but there are problems that the scoring is not objective enough and many customers do not rate.

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