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Intelligent outbound processing method and device

A processing method and intelligent technology, applied in data processing applications, electrical digital data processing, special data processing applications, etc., can solve problems such as not taking into account the differences of different target users

Pending Publication Date: 2020-11-20
BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Therefore, there is a problem that the disparity of different target users is not taken into account in the existing intelligent outbound call process nodes.

Method used

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  • Intelligent outbound processing method and device
  • Intelligent outbound processing method and device
  • Intelligent outbound processing method and device

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Embodiment Construction

[0029] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention more clear, the embodiments of the present invention will be further described in detail below in conjunction with the accompanying drawings. Here, the exemplary embodiments and descriptions of the present invention are used to explain the present invention, but not to limit the present invention.

[0030] figure 1 The implementation process of the intelligent outbound call processing method provided by the embodiment of the present invention is shown. For the convenience of description, only the parts related to the embodiment of the present invention are shown. The details are as follows:

[0031] Such as figure 1 As shown, the intelligent outbound call processing method includes:

[0032] Step 101, obtaining the basic information of the target user;

[0033] Step 102, clustering the target users according to the basic information of the target users to form...

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Abstract

The invention discloses an intelligent outbound processing method and device. The method comprises the following steps: acquiring basic information of a target user; clustering the target users according to the basic information of the target users to form at least one type of user set containing user attributes; determining an intelligent outbound call process tree corresponding to each type of user set according to the user attribute of each type of user set, wherein the call-out verbal skill of each process node in the intelligent call-out process tree corresponds to the user attribute of each type of user set. According to the invention, the specific verbal skill of the flow node in the flow tree can be flexibly configured according to the user attribute of the user set, and the purpose of configuring the specific verbal skill of the intelligent outbound flow node based on the difference of different target users is achieved.

Description

technical field [0001] The invention relates to the technical field of artificial intelligence, in particular to an intelligent outbound call processing method and device. Background technique [0002] This section is intended to provide a background or context to embodiments of the invention that are recited in the claims. The descriptions herein are not admitted to be prior art by inclusion in this section. [0003] Smart outbound calls refer to the use of smart robots to actively call users and provide marketing notifications and other smart call services. Intelligent outbound calls can rely on the semantic understanding of intelligent robots to complete multiple rounds of continuous voice interaction by analyzing customer responses and customers. Before making an intelligent outbound call, the business personnel configure the intelligent outbound process tree applicable to the business scenario in advance based on the business scenario. At present, when business perso...

Claims

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Application Information

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IPC IPC(8): G06Q30/00G06Q30/02G06K9/62G06F16/332
CPCG06Q30/01G06Q30/0201G06F16/3329G06F18/23213
Inventor 宋雨
Owner BANK OF CHINA
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