Intelligent voice dialogue method, device and system based on real-time emotion detection

A technology of intelligent speech and speech dialogue, applied in speech analysis, speech recognition, unstructured text data retrieval, etc., can solve problems such as inability to take care of user emotional fluctuations

Active Publication Date: 2020-12-01
北京淇瑀信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The present invention aims to solve the problem that the user's emotional fluctuations cannot be taken care of in the existing dialogue process

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  • Intelligent voice dialogue method, device and system based on real-time emotion detection

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Embodiment Construction

[0060] Exemplary embodiments of the present invention will now be described more fully with reference to the accompanying drawings, and although the exemplary embodiments may be embodied in many specific forms, these should not be construed as limited to the embodiments set forth herein. On the contrary, these exemplary embodiments are provided in order to make the content of the present invention more complete and more convenient to fully convey the inventive concept to those skilled in the art.

[0061] On the premise of complying with the technical concept of the present invention, the structure, performance, effect or other features described in a specific embodiment can be combined in any suitable way into one or more other embodiments.

[0062] During the introduction of specific embodiments, detailed descriptions of structures, performances, effects or other features are intended to enable those skilled in the art to fully understand the embodiments. However, it does not ...

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Abstract

The invention belongs to the technical field of computers, and provides an intelligent voice dialogue method, device and system based on real-time emotion detection for an intelligent voice robot. Themethod comprises the steps of: conducting theme type voice dialogue with a user according to a set dialogue theme, calculating a current emotion score of the user according to real-time dialogue voice of the user, wherein the emotion score is a score used for representing the emotion state of the user; and when the emotion score reaches an emotion score threshold, pausing the theme type voice dialogue, and calling an emotion dialogue corpus from an emotion corpus to perform emotion dialogue with the user. By adopting the technical scheme, the emotion fluctuation of the user is monitored in real time, and when the emotion fluctuation of the user is large, the dialogue content is adjusted in a targeted manner, so that the dialogue between the intelligent robot and the user has more human interest, and the use experience of the user is improved.

Description

technical field [0001] The invention relates to the field of computer information processing, in particular to an intelligent voice dialogue method, device and system based on real-time emotion detection. Background technique [0002] The customer service center is the main bridge between enterprises and users, and the main channel to improve user satisfaction. In the past, the customer service center was mainly based on manual customer service, and professional customer service personnel provided services for users. [0003] With the development of computer information processing technology, more and more customer service centers have begun to use voice robots to serve users, so as to alleviate the problem of long waiting time for manual customer service. [0004] At present, the voice robot often follows the dialogue strategy generated by the system in the process of dialogue with the user. In the process of dialogue and communication, users may be touched by a certain s...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/26G10L21/0208G06F16/35
CPCG10L15/26G10L21/0208G06F16/355
Inventor 李梦迪
Owner 北京淇瑀信息科技有限公司
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