A method, device and system for intelligent voice dialogue based on real-time emotion detection

A technology of intelligent speech and speech dialogue, applied in speech analysis, speech recognition, unstructured text data retrieval and other directions, can solve the problem of unable to take care of user's emotional fluctuations, and achieve the effect of improving the user experience

Active Publication Date: 2021-09-24
BEIJING QIYU INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The present invention aims to solve the problem that the user's emotional fluctuations cannot be taken care of in the existing dialogue process

Method used

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  • A method, device and system for intelligent voice dialogue based on real-time emotion detection
  • A method, device and system for intelligent voice dialogue based on real-time emotion detection
  • A method, device and system for intelligent voice dialogue based on real-time emotion detection

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Embodiment Construction

[0060] Exemplary embodiments of the present invention will now be described more fully with reference to the accompanying drawings, and although the exemplary embodiments may be embodied in many specific forms, these should not be construed as limited to the embodiments set forth herein. On the contrary, these exemplary embodiments are provided in order to make the content of the present invention more complete and more convenient to fully convey the inventive concept to those skilled in the art.

[0061] On the premise of complying with the technical concept of the present invention, the structure, performance, effect or other features described in a specific embodiment can be combined in any suitable way into one or more other embodiments.

[0062] During the introduction of specific embodiments, detailed descriptions of structures, performances, effects or other features are intended to enable those skilled in the art to fully understand the embodiments. However, it does not ...

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Abstract

The invention belongs to the technical field of computers and provides an intelligent voice dialogue method, device and system based on real-time emotion detection, which are used for intelligent voice robots. The method includes: conducting a themed voice dialogue with the user according to the set dialogue theme, and calculating the user's current emotion score according to the user's real-time dialogue voice, and the emotion score is a score used to characterize the user's emotional state; when the said user When the emotional score reaches the emotional score threshold, the topical voice dialogue is suspended, and the emotional dialogue material is retrieved from the emotional corpus to conduct an emotional dialogue with the user. Using this technical solution, the user's emotional fluctuations are monitored in real time. When the user's emotional fluctuations are large, the content of the dialogue is adjusted in a targeted manner, making the dialogue between the intelligent robot and the user more humane, and improving the user's experience.

Description

technical field [0001] The invention relates to the field of computer information processing, in particular to an intelligent voice dialogue method, device and system based on real-time emotion detection. Background technique [0002] The customer service center is the main bridge between enterprises and users, and the main channel to improve user satisfaction. In the past, the customer service center was mainly based on manual customer service, and professional customer service personnel provided services for users. [0003] With the development of computer information processing technology, more and more customer service centers have begun to use voice robots to serve users, so as to alleviate the problem of long waiting time for manual customer service. [0004] At present, the voice robot often follows the dialogue strategy generated by the system in the process of dialogue with the user. In the process of dialogue and communication, users may be touched by a certain s...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G10L15/26G10L21/0208G06F16/35
CPCG10L15/26G10L21/0208G06F16/355
Inventor 李梦迪
Owner BEIJING QIYU INFORMATION TECH CO LTD
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