A method and system for handling equipment faults

Abstract

The invention discloses a device fault processing method and system, and relates to the technical field of communication. The device failure processing method includes: the target device regularly writes the status information and log information into the preset reserved memory, and monitors the interruption generated by the network card driver receiving the diagnostic data packet sent by the diagnostic device, and the diagnostic data packet includes the MAC address and the diagnostic data. The identification of the package and the identification ID of the target device; according to the information collection command carried by the diagnostic data packet, the status information obtained in real time and / or the log information in the reserved memory are assembled into a first response data packet and sent to the diagnostic device; or, According to the restart device command carried in the diagnostic data packet, the second response data packet received by the command is sent to the diagnostic device, and the device restart operation is triggered. The invention can take into account the real-time information of the target device and the efficiency of information collection, improve the efficiency of troubleshooting, and control the restart of the target device to restore services.

Description

technical field [0001] The present invention relates to the technical field of communications, and in particular, to a method and system for handling equipment faults. Background technique [0002] A communication system is composed of many devices, and there are dependencies between multiple devices. As the complexity of the communication system continues to increase, the device connections become more and more complex, and the requirements for the stability of the communication system are also higher and higher. When the equipment in the communication system fails and is disconnected from the communication network management, if it is not possible to remotely log in to operate the faulty equipment, engineers can only go to the site, connect the faulty equipment through the local serial port to collect and locate the fault, and restore the faulty equipment. The efficiency of troubleshooting is low and the It is difficult to restore the services carried by the faulty equipme...

AI Technical Summary

Problems solved by technology

When a device in the communication system breaks down and is separated from the communication network management, if it is not possible to remotely log in to operate the faulty device, engineers can only go to the site, connect the faulty device through the local serial port to collect and locate the fault, and restore the faulty device. The efficiency of troubleshooting is low and It is very difficult to restore the service carried by the faulty device in time and collect fault information, which damages the communication service

[0003] The online fault diagnosis of communication equipment generally obtains the fault information of communication equipment through remote login programs, such as Secure Shell (SSH) and remote login (Telecommunications Network, TELNET). If the Internet Protocol (Internet Protocol, IP) protocol stack cannot work normally or the system scheduling is abnormal, even the faulty device cannot be pinged through the Internet Packet Explorer (Packet Internet Groper, PING) command, and online fault diagnosis cannot be performed. And control the faulty equipment to restore business

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