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Fault maintenance system for digital product

A technology for digital products and troubleshooting, applied in data processing applications, instruments, resources, etc., can solve problems such as troublesome operation and affect work efficiency, and achieve the effect of convenient maintenance, improved efficiency, and improved data support

Inactive Publication Date: 2021-01-29
湖南环宇优购科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Troubleshooting system for digital products is a processing system for troubleshooting digital products. Most of the currently used digital products are directly repaired by staff when troubleshooting. It is necessary to first analyze and judge the type of fault, and then assign Adapted maintenance personnel perform maintenance, and need to obtain fault information for analysis during maintenance, which is cumbersome to operate and affects work efficiency

Method used

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  • Fault maintenance system for digital product
  • Fault maintenance system for digital product
  • Fault maintenance system for digital product

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Embodiment Construction

[0050] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention.

[0051] refer to Figure 1-7 , a digital product troubleshooting system, comprising: a fault information uploading unit, a fault analysis processing unit, and a maintenance distribution processing unit;

[0052] The fault information uploading unit is communicated with the fault analysis processing unit, and the fault analysis processing unit is connected with the maintenance distribution processing unit for data communication;

[0053] The fault information uploading unit is used to upload fault information and equipment information of digital products;

[0054] The fault analysis and processing unit is used to receive the fault information and equipment information...

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Abstract

The invention discloses a fault maintenance system for a digital product. The fault maintenance system comprises a fault information uploading unit, a fault analysis processing unit and a maintenancedistribution processing unit; the fault information uploading unit is in communication connection with the fault analysis processing unit, and the fault analysis processing unit is in data communication connection with the maintenance distribution processing unit; the fault information uploading unit is used for uploading fault information and equipment information of a digital product. Accordingto the invention, the fault information and the equipment information of the digital product are collected, then the fault type of the digital product equipment is automatically analyzed, and maintenance personnel are automatically allocated for maintenance according to the fault type, so that the maintenance efficiency is remarkably improved; and meanwhile, a background data unit is matched to obtain previous equipment maintenance information, current fault information and equipment information for direct display, so that maintenance personnel can know corresponding digital product information more comprehensively, data support is provided for digital product maintenance, and maintenance is more convenient.

Description

technical field [0001] The invention relates to the technical field of digital product maintenance systems, in particular to a digital product troubleshooting system. Background technique [0002] Digital products, such as digital cameras, digital video cameras, digital learning machines, digital walkmans, etc., with the development of science and technology, the emergence and development of computers have led to a number of products marked by numbers, replacing traditional film and video recordings. Tapes, audio tapes, etc., we collectively refer to these products as digital products, such as TV / communication equipment / mobile or portable electronic tools, etc., all of which are digitized to a considerable extent. [0003] Troubleshooting system for digital products is a processing system for troubleshooting digital products. Most of the currently used digital products are directly repaired by staff when troubleshooting. It is necessary to first analyze and judge the type of...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/00G06Q10/06
CPCG06Q10/0631G06Q10/20
Inventor 胡邵斐
Owner 湖南环宇优购科技有限公司
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