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Case allocation method, apparatus and device, and storage medium

An allocation method and case technology, applied in the field of artificial intelligence, can solve problems such as low allocation accuracy and efficiency, and inability to allocate cases.

Pending Publication Date: 2021-02-19
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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AI Technical Summary

Problems solved by technology

[0004] The main purpose of the present invention is to solve the technical problem that the existing case distribution m

Method used

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  • Case allocation method, apparatus and device, and storage medium
  • Case allocation method, apparatus and device, and storage medium
  • Case allocation method, apparatus and device, and storage medium

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Embodiment Construction

[0076] Aiming at the above defects, a case assignment method is proposed, specifically by determining the case type of the case to be assigned and the group information of the online group in the current intelligent case classification system, and selecting the case type from the online group based on the case type. Determine a first group, and then calculate the case acceptance priority of each member in the first group, and allocate the cases to be allocated based on the case acceptance priority, where the case acceptance priority of the members is based on the member's own case acceptance It is calculated based on the processing situation, and the distribution of cases is carried out by combining the case processing situation of the members themselves, so that it is realized that there is no need to pay attention to these cumbersome processes, and the complex process can be automatically processed in the background, which saves time and allows the operator Pay attention to t...

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Abstract

The invention relates to the technical field of artificial intelligence, and discloses a case distribution method, apparatus and device, and a storage medium, and the method comprises the steps: determining the case type of a to-be-distributed case and the group information of online groups in a current intelligent case distribution system, selecting a first group from the online groups based on the case type; calculating the case priority of each member in the first group, and allocating the cases to be allocated based on the case priorities, the case priorities of the members being calculated based on the case processing conditions of the members themselves, and allocating the cases by combining the case processing conditions of the members themselves, thereby improving the case allocation efficiency. Therefore, the distribution accuracy of the cases is improved, full-intelligent processing of case distribution is realized, and the distribution efficiency of the cases is improved. Inaddition, the invention also relates to a blockchain technology, and the case can be stored in the blockchain.

Description

technical field [0001] The present application relates to the technical field of artificial intelligence, and specifically relates to a case assignment method, device, equipment and storage medium. Background technique [0002] With the popularization and development of artificial intelligence in the 21st century, more and more fields use intelligent methods to replace people to work, which not only avoids the probability of human error, but also can perform tasks with several times the efficiency. [0003] In the case allocation process, the intelligent allocation method is also adopted at present. The allocation is to identify the institution to which the case belongs and the corresponding group through the program. Although the above-mentioned intelligent identification method is used to divide the case, it can only realize Assigned to the corresponding group, and assigned to the team members, the method of manual case division is still adopted, that is, each new case mus...

Claims

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Application Information

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IPC IPC(8): G06Q10/06
CPCG06Q10/063114
Inventor 李悦雯
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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