The invention relates to the fields of judicial experts and natural language processing, and particularly relates to an intelligent dispatching method and system for mediation cases based on feature extraction. The method comprises the steps of obtaining mediation case classification conditions and feature words, comparing feature word similarity of a to-be-assigned mediation case and each mediator mediation case under the same case type, and in combination with current workload and service rating of each mediator, sorting the mediators and assigning the mediation cases. The system comprises adata acquisition module, a text classification module, an intelligent distribution module, a mediator portrait module, a case input module, a case analysis module and a data storage module. The method and the system have the characteristic of high assignment accuracy, the mediation satisfaction can be improved, the mediation efficiency and the service quality can be improved, dispute checking canbe performed, the mediation resources can be optimized, and the working efficiency can be improved.