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Business assignment method and device, electronic equipment and medium

A technology of business and equipment, applied in the field of data processing, can solve problems such as difficulty in reasonable distribution, uneven distribution of banking services, and insufficient timeliness, and achieve the effect of improving the efficiency of business distribution

Pending Publication Date: 2021-02-26
CHINA CONSTRUCTION BANK
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Due to the characteristics of the bank's large business volume, task assignment is the main work of banking business processing. At present, many banks are still in the stage of manual assignment for business assignment, which may lead to problems of uneven and not timely distribution of banking business, and manual assignment of business The allocation efficiency is low, it is difficult to allocate reasonably, and it often occurs that different businesses of the same customer are assigned to different salesmen, resulting in customers needing to repeatedly enter or repeatedly state their basic personal information, resulting in poor customer experience and business processing efficiency. low

Method used

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  • Business assignment method and device, electronic equipment and medium
  • Business assignment method and device, electronic equipment and medium
  • Business assignment method and device, electronic equipment and medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0029] figure 1 It is a flow chart of a service assignment method provided in Embodiment 1 of the present invention. This method is applicable to the situation of automatically assigning services with business case identifiers. The method can be executed by a service assignment device, which can be implemented by software and / or implemented by hardware, and can be integrated in electronic equipment with network communication functions. Such as figure 1 As shown, the service assignment method in this embodiment includes the following steps:

[0030] S110. Determine at least one business case set to be assigned and at least one salesperson to be accepted; wherein the business cases to be assigned in the same case set to be assigned have the same case ID.

[0031] Similar to the multi-client and multi-business service industries of banks, there are often situations where the business workload is large and the number of salesmen is small. At present, manual assignment of cases ...

Embodiment 2

[0048] figure 2 It is a flow chart of another service assignment method provided in Embodiment 2 of the present application. The embodiments of the present invention further optimize the foregoing embodiments on the basis of the foregoing embodiments, and the embodiments of the present invention may be combined with various optional solutions in the foregoing one or more embodiments. Such as figure 2 As shown, the service assignment method provided in the embodiment of the present invention may include the following steps:

[0049] S210. Orderly classify the business cases in the preset business case database according to the case identifiers to obtain at least one set of business cases to be assigned.

[0050] S220. Select at least one salesperson who can receive business cases from the preset salespersons, and determine the case identifier to which the assigned business case associated with the salesperson to be accepted belongs.

[0051] S230. Determine the degree of s...

Embodiment 3

[0073] Figure 4It is a schematic structural diagram of a service dispatching device provided in Embodiment 3 of the present invention. The device is applicable to the situation of automatically dispatching services with business case identifiers, the device can be implemented by software and / or hardware, and integrated in electronic equipment. The device is used to implement the service assignment method provided in the above embodiments. Such as Figure 4 As shown, the service dispatching device provided in this embodiment includes:

[0074] A data determination module 410, configured to determine at least one business case set to be assigned and at least one salesperson to be received; wherein the case identifiers of the business cases to be assigned in the same case set to be assigned are the same;

[0075] The salesperson selection module 420 is configured to, for each set of business cases to be assigned, select a target salesperson to be received that matches the set...

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PUM

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Abstract

The embodiment of the invention discloses a service dispatching method and device, electronic equipment and a medium. The method comprises the following steps of determining at least one to-be-dispatched business case set and at least one to-be-received salesman; wherein the case identifiers to which the to-be-dispatched business cases belong in the same to-be-dispatched case set are the same; foreach to-be-assigned business case set, selecting a target to-be-received salesman matched with the to-be-assigned business case set from the at least one to-be-received salesman; and assigning to-be-assigned business cases in the to-be-assigned business case set to the target to-be-received salesman so that the target to-be-received salesman processes the business cases in the to-be-assigned business case set. The method is advantaged in that technical effects of automatically carrying out service dispatching and improving the service dispatching efficiency can be achieved.

Description

technical field [0001] Embodiments of the present invention relate to the field of data processing, and in particular, to a service assignment method, device, electronic equipment, and medium. Background technique [0002] With the rapid development of information technology, informatization has become an important path for the development of banks. Due to the characteristics of the bank's large business volume, task assignment is the main work of banking business processing. At present, many banks are still in the stage of manual assignment for business assignment, which may lead to problems of uneven and not timely distribution of banking business, and manual assignment of business The allocation efficiency is low, it is difficult to allocate reasonably, and it often occurs that different businesses of the same customer are assigned to different salesmen, resulting in customers needing to repeatedly enter or repeatedly state their basic personal information, resulting in p...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q40/02
CPCG06Q10/06311G06Q40/02
Inventor 张志辉胡平黄文琳唐正
Owner CHINA CONSTRUCTION BANK