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Question and answer method and device, electronic equipment and storage medium

A question and consistent technology, applied in the field of intelligent question answering, can solve problems such as low accuracy and low efficiency

Pending Publication Date: 2021-07-23
阳光保险集团股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Existing FAQ question answering methods have the problems of low retrieval and query efficiency and low precision

Method used

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  • Question and answer method and device, electronic equipment and storage medium
  • Question and answer method and device, electronic equipment and storage medium
  • Question and answer method and device, electronic equipment and storage medium

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Embodiment Construction

[0046] In order to make the purpose, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only It is a part of the embodiments of this application, not all of them. The components of the embodiments of the application generally described and illustrated in the figures herein may be arranged and designed in a variety of different configurations. Accordingly, the following detailed description of the embodiments of the application provided in the accompanying drawings is not intended to limit the scope of the claimed application, but merely represents selected embodiments of the application. Based on the embodiments of the present application, all other embodiments obtained by those skilled in the art without...

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Abstract

The invention provides a question and answer method and device, electronic equipment and a storage medium. The method comprises the steps of obtaining a query question from a user; when a target reference question consistent with the query question does not exist in a preset question and answer knowledge base, calculating text similarity between the query question and each reference question in the preset question and answer knowledge base under a plurality of different dimensions, calculating the overall similarity between the query question and each reference question in the preset question and answer knowledge base according to the text similarity; selecting a plurality of candidate questions of which the corresponding overall similarity is greater than a preset threshold value from the reference questions included in the preset question and answer knowledge base; and outputting a response result corresponding to the target candidate question in the preset question and answer knowledge base. According to the method, the overall similarity of the reference problem and the query problem is comprehensively considered from different dimensions, and the reference problem is more accurately and efficiently matched.

Description

technical field [0001] The present application relates to the technical field of intelligent question answering, in particular, to a question answering method, device, electronic equipment and storage medium. Background technique [0002] With the development and popularization of artificial intelligence, there are more and more applications of intelligent robots in various industries. Frequently Asked Questions (FAQ) are indispensable for intelligent robots in various fields. The FAQ knowledge base is a pre-built knowledge base that contains a large number of question-answer pairs (that is, "question-answer" pairs). When receiving a query question from a user, it is necessary to obtain the best question-answer pair in the above-mentioned FAQ knowledge base, and return the answer of the question-answer pair to the user. [0003] However, most of the existing FAQ question answering methods are based on the keywords of users querying questions in the FAQ knowledge base. Beca...

Claims

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Application Information

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IPC IPC(8): G06F16/33G06F16/332
CPCG06F16/3329G06F16/3331
Inventor 韩佳杜新凯吕超谷姗姗姚雷蔡岩松史辉史祎凡
Owner 阳光保险集团股份有限公司