The invention discloses an intelligent hospital guide method and
system based on symptom matching and department recommendation, and the method comprises the following steps: receiving a multi-
modal symptom description inputted by a user, and carrying out the combined
processing, thereby obtaining multi-
modal symptom information; inputting the multi-
modal symptom information into a multi-modal symptom
deep learning model to obtain text key symptom features and voice key symptom features, and performing
feature fusion to obtain comprehensive symptom feature representation; performing multi-dimensional matching according to the comprehensive symptom feature representation to generate a candidate department
list; acquiring the real-time position of the user, inputting the real-time position of the user, the candidate department
list and the voice key symptom features into a department
recommendation model together, outputting a recommended department by calling a # imgabs0 #
minimum spanning tree path
algorithm, and generating a department information graph for the recommended department; and displaying department information, a doctor-seeing path and an appointment mode for the user through the department information atlas, thereby realizing intelligent hospital guide. According to the invention, the symptom information of the user is accurately identified and efficient matching with related departments is realized.