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Customer service work order processing method and device, equipment and storage medium

A processing method and processing device technology, applied in the field of big data, can solve problems such as low flexibility, and achieve the effect of improving flexibility

Pending Publication Date: 2021-07-27
KANG JIAN INFORMATION TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The main purpose of the present invention is to solve the technical problem that the flexibility of the existing general customer service work order processing method is low

Method used

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  • Customer service work order processing method and device, equipment and storage medium
  • Customer service work order processing method and device, equipment and storage medium
  • Customer service work order processing method and device, equipment and storage medium

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Embodiment Construction

[0065] Embodiments of the present invention provide a customer service work order processing method, device, device, and storage medium. When a work order creation request is received, the work order creation request is parsed to obtain the business information of the work order to be created; the work order is created according to the business information The work order contains the general attributes, custom attributes and / or custom processes of the work order; according to the custom attributes, determine the business type of the work order, and associate the work order with the corresponding job role according to the business type; The preset relationship between the job role and the employee will push the work order to the corresponding customer service terminal. The invention realizes the degree of customization of customer service work order processing, and improves the accuracy and pertinence of dispatching customer service work orders.

[0066] The terms "first", "sec...

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PUM

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Abstract

The invention relates to the field of big data, and discloses a customer service work order processing method and device, equipment and a storage medium. The method comprises the following steps: when a work order creation request is received, analyzing the work order creation request to obtain service information of a to-be-created work order; according to the service information, creating a work order, and the work order comprises general attributes, customized attributes and / or customized processes of the work order; determining the business type of the work order according to the customization attribute, and associating the work order with the corresponding work role according to the business type; and pushing the work order to a corresponding customer service terminal according to a preset association relationship between the work role and the employee. According to the method, the customization degree of customer service work order processing is realized, and the accuracy and pertinence of customer service work order distribution are improved.

Description

technical field [0001] The present invention relates to the field of big data, in particular to a customer service work order processing method, device, equipment and storage medium. Background technique [0002] Among Internet companies, with the development of business, business models, types, and forms are becoming more and more diverse. As the company's external unified service department, the customer service center needs a complete work order system to record, track and solve problems when communicating with users. The sources of work orders for different businesses are different, the content of each business is also different, and the process of handling work orders is also different. [0003] It is obviously not economical to develop a work order system or a functional module for different businesses. If a unified work order system is used but does not support the unique needs of different businesses, it will not be able to meet the current business needs. Most of...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06F16/2457G06Q30/00
CPCG06Q10/06311G06F16/2457G06Q30/01
Inventor 陈仕葵黄幸程勇黎明
Owner KANG JIAN INFORMATION TECH (SHENZHEN) CO LTD