Method and system for carrying out customer distribution according to capacity of service provider,terminal and medium

Abstract

The invention discloses a method for carrying out customer allocation according to the capacity of a service provider, and the method comprises the steps: determining a key link of a service transaction according to the service satisfaction degree of an employer in a service transaction process; determining a service provider capacity measurement standard according to the key links and service provider team function division; randomly extracting a service provider sample from the service provider information, and labeling sample data to confirm a service provider capacity measurement standard and a sample correlation degree; calculating the real-time capacity of a single service provider and regularly calculating the capacity of a plurality of time periods, and correspondingly obtaining first capacity characteristics and second capacity characteristics respectively; inputting the first capacity characteristics and the second capacity characteristics into a sorting model for training to obtain a customer resource allocation model; and distributing the current customer to the current service provider with rich capacity according to the customer resource distribution model. The current productivity condition of the service provider is evaluated through the data in each transaction link, the productivity of the service provider and customer resource allocation are optimized, and the service satisfaction of an employer is improved.

Description

technical field [0001] The present invention relates to the technical field of data processing methods, in particular to a method, system, terminal and medium for allocating customers according to service provider capacity. Background technique [0002] The existing technology is used to allocate customers. The platform mainly distributes based on the service provider’s unilateral online transaction volume and membership level on the platform. The higher the platform’s online transaction volume and membership level, the more customer resources it will get, but each The production capacity of service providers is limited, and blindly assigning customers based on the platform's online transaction volume and membership level leads to the following problems: [0003] 1. In the case of insufficient production capacity of service providers, the service quality of employers on the platform cannot be guaranteed, and the efficiency of transaction matching on the platform will decreas...

AI Technical Summary

Problems solved by technology

[0003] 1. In the case of insufficient production capacity of service providers, the service quality of employers on the platform cannot be guaranteed, and the efficiency of transaction matching on the platform will decrease, and refunds and disputes will increase;

[0004] 2. In the case of excess capacity of the service provider, due to the small online transaction volume and low membership level of the platform, the customer resource allocation given by the platform cannot be obtained, and the operating profit cannot be continuously generated, which eventually leads to leaving the platform;

[0005] 3. The service provider’s business is a combination of online and offline, and unilaterally decides on the distribution of customers based on the online transaction amount and membership level of the platform, which makes the service quality and satisfaction of employers continue to decline

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