Information interaction method and device, equipment and storage medium

A technology for information interaction and data interaction, applied in the Internet field, can solve problems such as low information interaction efficiency and scattered problems, and achieve the effect of improving information interaction efficiency

Pending Publication Date: 2022-03-04
SOUNDAI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In the above technology, since the service involves a lot of information, and the questions raised by different users in the process of information interaction are quite different, so the questions are relatively scattered. Answers related to questions are determined one by one, so information exchange is less efficient

Method used

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  • Information interaction method and device, equipment and storage medium
  • Information interaction method and device, equipment and storage medium
  • Information interaction method and device, equipment and storage medium

Examples

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Embodiment Construction

[0081] In order to make the purpose, technical solution and advantages of the present application clearer, the implementation manners of the present application will be further described in detail below in conjunction with the accompanying drawings.

[0082] The terms "first", "second", "third" and "fourth" in the specification and claims of the present application and the drawings are used to distinguish different objects, rather than to describe a specific order . Furthermore, the terms "comprising" and "having", as well as any variations thereof, are intended to cover a non-exclusive inclusion. For example, a process, method, system, product or device comprising a series of steps or units is not limited to the listed steps or units, but optionally also includes unlisted steps or units, or optionally further includes For other steps or units inherent in these processes, methods, products or devices.

[0083] It should be noted that the user data involved in this applicatio...

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PUM

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Abstract

The invention discloses an information interaction method and device, equipment and a storage medium, and relates to the technical field of Internet. The method comprises the steps that when a target service is provided for a terminal, an interaction statement of the terminal in the ith round of dialogue is obtained, and i is an integer larger than 1; a target service node corresponding to the interaction statement is determined in a plurality of service nodes included in a service flow of the target service, each service node of the service flow is used for obtaining elements needed for achieving the target service, and each service node is provided with a guide statement used for triggering a next round of dialogue; and determining a target interaction statement based on a plurality of interaction statements included in the historical dialogue before the ith round of dialogue and the guide statement corresponding to the target service node, and sending the target interaction statement to the terminal. According to the scheme, the target service node is quickly positioned by means of the orderliness of the service flow, and the target interaction statement is accurately determined in combination with the historical dialogue, so that the information interaction efficiency is improved.

Description

technical field [0001] The present application relates to the technical field of the Internet, and in particular to an information interaction method, device, equipment and storage medium. Background technique [0002] With the development of Internet technology, how to provide users with services (such as telecommunication services, legal services, or health services) through online information interaction has become an urgent problem to be solved. [0003] In related technologies, online services generally provide online customer service. A user inputs a question, and the online customer service searches for an answer corresponding to the question, and then returns the answer for the user to view. Wherein, the online customer service determines the answer based on a large amount of information related to the service stored in the knowledge base. [0004] In the above technology, since the service involves a lot of information, and the questions raised by different users i...

Claims

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Application Information

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IPC IPC(8): G06F16/332
CPCG06F16/3329
Inventor 李科研李智勇陈孝良
Owner SOUNDAI TECH CO LTD
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