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Process analysis method and device

An analysis method and process technology, applied in the Internet field, can solve problems such as process confusion, inability to provide process reminders, process tracking and confirmation support, and inability to intelligently analyze processes.

Pending Publication Date: 2022-03-25
普强时代(珠海横琴)信息技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In view of this, the purpose of the present invention is to overcome the deficiencies of the prior art and provide a process analysis method and device to solve the problem that the process in the prior art cannot be intelligently analyzed for different scenarios, and cannot provide process reminders, process tracking and confirmation support, issues that confuse the process

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Embodiment Construction

[0046] In order to make the purpose, technical solution and advantages of the present invention clearer, the technical solution of the present invention will be described in detail below. Apparently, the described embodiments are only some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other implementations obtained by persons of ordinary skill in the art without making creative efforts fall within the protection scope of the present invention.

[0047] A specific process analysis method and device provided in the embodiments of the present application will be described below with reference to the accompanying drawings.

[0048] Such as figure 1 As shown, the flow analysis method provided in the embodiment of the present application includes:

[0049] S101, matching an activation condition;

[0050] S102, start the sequence process and / or the judgment process after confirming that the activation condi...

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Abstract

The invention relates to a process analysis method and device. The method comprises the following steps: matching activation conditions; starting a sequence flow and / or a judgment flow after confirming that the activation conditions are matched; wherein the sequential process comprises a series of branch-free single chain-shaped sequential execution nodes, the single chain-shaped sequential execution nodes are sequentially executed according to a node sequence, and after a previous single chain-shaped sequential execution node is matched, a next single chain-shaped sequential execution node is activated to wait for execution of node matching; the judgment process comprises judgment nodes and branch sequence execution nodes associated with the judgment nodes; and the judgment node starts the corresponding branch sequence execution node after answering matching. The invention provides a process analysis method which can perform intelligent analysis on such scenes and provide support for process reminding and process tracking confirmation.

Description

technical field [0001] The invention belongs to the technical field of the Internet, and in particular relates to a flow analysis method and device. Background technique [0002] In call center business, there is a kind of business scenario based on process. For example: insurance underwriting business. After the insurance is concluded, the insurance company needs to check and confirm the customer's insurance, including customer identity confirmation, insurance detailed understanding confirmation, purchase willingness confirmation, etc., among which there are strict requirements on the order and process of confirmation, such as customer identity confirmation, when the customer identity After the confirmation is passed, the follow-up information can be confirmed to avoid leaking customer privacy; after the insurance details are confirmed, the purchase intention can be confirmed, so as to detect possible insurance sales fraud in time. [0003] In related technologies, such p...

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Application Information

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IPC IPC(8): G06Q10/06G06Q40/08
CPCG06Q10/0633G06Q40/08
Inventor 刘郁松李全忠何国涛蒲瑶
Owner 普强时代(珠海横琴)信息技术有限公司