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Service operation assisting method and device, computer equipment and storage medium

A technology for business operations and business scenarios, which is applied in the fields of computer equipment and storage media, devices, and auxiliary methods for business operations, and can solve the inconvenience and difficulty in handling online banking business for people with disabilities, inability to obtain information, and users with physical disabilities, etc. problems, to achieve the effect of facilitating business

Pending Publication Date: 2022-03-29
CHINA CONSTRUCTION BANK
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Since most online banking clients in the market are designed for able-bodied users, it is difficult for disabled people with partial parts or functional impairments to use ordinary online banking clients normally, and cannot obtain information through traditional human-computer interaction methods And carry out relevant operations, causing users with physical disabilities to encounter inconvenience and difficulties when using online banking for business processing
[0004] Therefore, there is a problem in related technologies that it is difficult for disabled people to use online banking for business processing

Method used

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  • Service operation assisting method and device, computer equipment and storage medium
  • Service operation assisting method and device, computer equipment and storage medium
  • Service operation assisting method and device, computer equipment and storage medium

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Embodiment Construction

[0065] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0066] It should be noted that the user information (including but not limited to user equipment information, user personal information, etc.) and data (including but not limited to data for display, data for analysis, etc.) involved in this application are authorized by the user. Or information and data that have been fully authorized by all parties; correspondingly, this application also provides a corresponding user authorization portal for users to choose to authorize or choose to refuse.

[0067] In one embodiment, such as figure 1 As shown, a business operation assi...

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Abstract

The invention relates to a business operation assisting method and device, computer equipment and a storage medium. The method comprises the steps that when it is detected that the current interaction state between a target object and a terminal meets a preset condition, a current service scene is determined, and a historical operation sequence of the target object in the current service scene is acquired; obtaining non-contact interaction information of the target object; inputting the current service scene, the historical operation sequence and the non-contact interaction information into a pre-trained user behavior prediction model to obtain a predicted operation behavior; the predicted operation behavior is a prediction result obtained by predicting the next operation behavior in the current service scene by a pre-trained user behavior prediction model based on the current interaction state; and displaying auxiliary operation information corresponding to the predicted operation behavior so as to provide a non-contact interaction business service for the target object. By adopting the method, more convenient service can be provided for the user in time according to the behavior prediction result, and the disabled can conveniently carry out business handling based on non-contact interaction.

Description

technical field [0001] This application relates to the technical field of artificial intelligence financial electronic products, in particular to a business operation assistance method, device, computer equipment and storage medium. Background technique [0002] With the rapid development of Internet technology, online banking has been widely popularized, providing great convenience for users. [0003] Since most online banking clients in the market are designed for able-bodied users, it is difficult for disabled people with partial parts or functional impairments to use ordinary online banking clients normally, and cannot obtain information through traditional human-computer interaction methods And carry out relevant operations, causing users with physical disabilities to encounter inconvenience and difficulties when using online banking for business processing. [0004] Therefore, there is a problem in related technologies that it is difficult for disabled people to use o...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q40/02G06K9/62G06F3/01G10L13/08G10L15/22G10L15/26G06V10/774
CPCG06Q40/02G06F3/013G10L15/22G10L15/26G10L13/08G10L2015/223G06F18/214
Inventor 方正圆杨杰程浩黎民张胤陈晓莹刘德波刘凡林素乔蔡瑞强彭远浩
Owner CHINA CONSTRUCTION BANK
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