Contextualized Telephony Message Management

Abstract

In one or more embodiments, one or more methods and / or systems described can transform an inbound call into one or more call streams and / or call states that can include at least one of a contextualized or personalized message, a promotion, a coupon, an offer, a voucher, an advertisement, and an opt-in program, among others. For example, the one or more methods and / or systems described can perform: receiving identification information associated with a telephony device; determining, based on the identification information, a message for the user; and sending the message to the telephony device. For instance, the message can include a coupon or discount for a good or service. In one example, the coupon or discount can be sent via a short message service text message. In another example, the coupon or discount can include a computer-readable image that can be sent via a multimedia messaging service message.

Description

PRIORITY CLAIM[0001]The present application is a continuation of U.S. patent application Ser. No. 12 / 898,606, filed Oct. 5, 2010, titled “Contextualized Telephony Message Management,” which claims benefit of U.S. Provisional Application Ser. No. 61 / 248,593, filed Oct. 5, 2009, titled “Method and Apparatus For Syndicated Streaming Multimedia Messaging Network”, which applications are hereby incorporated by reference in their entirety as though fully and completely set forth herein.BACKGROUND[0002]1. Technical Field[0003]This description relates generally to the field of managing calls within a telephony management system, and, more specifically, to dynamically providing call support services within a telephony management system.[0004]2. Description of the Related Art[0005]Callers place calls to entities (e.g., call centers, restaurants, government agencies, businesses, educational institutions, retailers, etc.), in order to obtain information and / or to speak to representatives within...

AI Technical Summary

Benefits of technology

The patent describes a system and method for managing calls within a telephony management system. The system can dynamically provide call support services to callers by dynamically providing call support services to callers. The system can use a network communication system to connect callers to a public switched telephone network. The system can also use a rules engine to make decisions based on the caller's location and the type of call. The system can provide personalized messages to callers based on their needs and the type of call. The technical effects of the patent include improved call management and personalization of callers' experiences.

Problems solved by technology

This process is inefficient and frustrating to callers and is equally unsatisfactory to management of many of these entities.

Entities have spent billions of dollars in promoting, communicating, and developing their product, service, or brand messaging in traditional marketing channels, but those entities have overlooked and / or missed various opportunities which remains untapped in the millions of calls flowing into their entities every day.

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