Computer integrated communication system for restaurants

a technology of communication system and restaurant, applied in the field of communication system, can solve the problems of poor restaurant reputation, loss of business, patrons' inability to quickly and easily communicate with waiters/waitresses or managers, etc., and achieve the effect of improving customer service and well-informed decisions
USRE42759E1Inactive Publication Date: 2011-09-27ASTA ADVANTAGE LLC
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Patent Information

Authority / Receiving Office
US · United States
Patent Type
Patents(United States)
Current Assignee / Owner
ASTA ADVANTAGE LLC
Publication Date
2011-09-27
Estimated Expiration
Not applicable · inactive patent

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Abstract

A computer integrated communication system for restaurants that includes a central server and a series of table units and staff units. The table and staff units each include a display and wireless communication device that enables customer request information and other communications to be sent from the table unit to the staff units either directly or by first being passed through the central server unit. The central server further can monitor the communications and direct the request to another staff member or management for action in the event of delays or other problems with the customer's request.
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Description

CROSS REFERENCE TO RELATED APPLICATIONS

[0001] This application claims priority to U.S. provisional application Serial No. 60 / 141446, filed Jun. 9, 1999.FIELD OF INVENTION

[0002] The present invention generally relates to communication systems and more specifically to a computer integrated communication system for restaurants to enable enhanced communication between customers and the restaurant wait-staff and management.BACKGROUND OF INVENTION

[0003] Customer service is a particular concern in the restaurant industry where competition for customers is tight. Poor service or repeated problems can lead to an unpleasant dining experience, resulting in the loss of business and the development of a poor reputation for the restaurant. One of the primary causes of many service problems is the inability of patrons to quickly and easily communicate with their waiter / waitress or manager, especially when the restaurant is busy, or, when due to lack of staffing or other problems, a waiter or waitress...

Claims

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