The invention relates to a robot, in particular to a multifunctional robot used for shops. The technical problem to be solved is to provide the multifunctional robot which is diverse in function, low in cost, easy to operate and used for the shops. In order to solve the technical problem mentioned above, the multifunctional robot used for the shops is provided and comprises first springs, a pressing plate, a fixed plate, a knocking block, a chime, an elastic belt, a second connection rod, a third supporting rod, a lower belt wheel, a flat belt, an upper belt wheel, a second supporting rod, a first connection rod, a first supporting rod, a second spring, a slide rail, a slide block, a rack, a fixed pulley, a stay wire, a gear, a camera, a palm, a rotating rod, a robot and a swing rod. A first groove is formed in the ground. The pressing plate is arranged in the first groove. The effects of being diverse in function, low in cost and easy to operate are achieved, and shopkeepers can grasp the door entering situations of customers without staying at shop gates.