Business process management system and method

Abstract

An business process management system and method for using multiple products or business applications. The business process management system includes a process designer interactive portion configured to receive information for designing a business process, and a process forming portion configured to create or modify the business process based on the information received by the process designer interactive portion. A process forming portion is configured to select a plurality of products or business applications to create or modify the business process. An business process management system and method provide an interface to handle multiple versions of products.

Description

[0001] This PCT application claims priority to U.S. non-provisional application No. 11 / 141710, filed June 1, 2005, and U.S. provisional application No. 60 / 612615, filed September 24, 2004. The entire contents of the above two applications are hereby incorporated by reference. [0002] U.S. Nonprovisional Application No. 11 / 141710, filed June 1, 2005, is a continuation-in-part of application Serial No. 10 / 396,134, filed March 25, 2003 (now U.S. Patent No. 6,920,474), No. Application 10 / 396,134 claims priority to US Provisional Application No. 60 / 366,547, filed March 25, 2002, the entire contents of which are also incorporated herein by reference. This PCT application does not claim priority to Application Serial No. 10 / 396,134, filed March 25, 2003 (now U.S. Patent No. 6,920,474), or U.S. Provisional Application No. 60, filed March 25, 2002 / 366547 priority. [0003] This disclosure contains copyrighted information. The copyright owner has no objection to the facsimile reprodu...

AI Technical Summary

Problems solved by technology

[0010] (1) the recipient receives multiple copies of the same bid in the mail, which results in (a) the sender wasting postage and printing, and (b) the recipient being negatively affected by the waste and not ordering the product;

[0011] (2) Postal systems and other message and package carriers are unable to deliver their substantial volumes of material to intended recipients, with the result that: (a) products are not delivered in a timely manner due to inaccurate addresses and are returned to the carrier , (b) it took a lot of work to determine the correct address, and to repackage and reship the product, (c) the invoice was returned, not paid on time or not paid at all, (d) it took a lot of work to determine the correct address and resend invoices, (e) customer annoyed by poor service and transfers to another manufacturer (if possible), (f) customer service, billing, collection, shipping all require additional resources to fulfill their function;

[0012] (3) Individual work units also contain inaccurate information about customers, with the result that: (a) the enterprise's work when the information is consolidated is incomplete, expensive and delayed, (b) when consolidated, the Errors increase the overall error rate and impair the ability to conduct meaningful analysis;

[0013] (4) Incomplete and inaccurate information is incorporated into data warehouses, data marts, operational data warehouses, customer information files, and centralized data warehouses regarding CRM, ERP, SCM, and other centralized processes, resulting in: (a) marketing fails to accurately predict the value and potential of individual customers and customer segments, and loses valuable market opportunities, (b) customer service fails to provide appropriate service, thereby losing customers due to customer dissatisfaction with the service, and (c) ) cannot detect fraud in a timely manner, resulting in the company being defrauded of a large amount of money;

[0014] (5) The work unit cannot determine the correct tax jurisdiction and tax distribution, which will result in: (a) the business does not collect the appropriate tax from customers and pay the appropriate amount to the appropriate authority, (b) the tax collection authority cannot collect from them all applicable taxable amounts, (c) the customer pays more taxes than they are due to pay, and (d) the company assumes the responsibility of the taxing jurisdiction and the customer; and

[0015] (6) Customers are dissatisfied and turn to competitors

Second, it's not uncommon for upgrades to have undesirable and sometimes catastrophic effects on working networks

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