Automatic response method and system

Abstract

The invention discloses a method and a system for automatic response: a user command sent by a user is received and analyzed; if the user command analyzed is a setting command aiming at setting rules of the automatic response, the setting on the rules of the automatic response is carried out according to the setting command; a calling party is automatically called according to the rules of the automatic response set by the user when the calling party contacts the user. The method and the system realize user-defined response and ensure that the user can customize the automatic response according to self-needs, thus realizing the diversified, individualized and customizable automatic self-need function, response to different contents according to different calling party at different times and preventing mistakes and losses caused by improper response.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to an automatic reply method and system. Background technique [0002] In the existing communication network, automatic reply is a very common application. For example, when dialing a mobile phone number, if the called mobile phone signal is not good and cannot be connected, it will generally automatically send a voice prompt to the user who dialed the mobile phone number, such as "the user is not in service area", "the user is temporarily unable to connect" and so on. When the called mobile phone is turned off, it will generally prompt the calling user that "the user has turned off the phone" and so on. These are some automatic reply contents pre-set by the communication network operator. These automatic replies can send different voice prompts to the calling user according to the state of the called user, so that the calling user can know the current state of the called use...

AI Technical Summary

Problems solved by technology

[0003] However, the content and rules of the reply of the existing automatic reply system are pre-set by the operator, which is a fixed reply and is the same for all users. Diversified, personalized and customizable functions cannot be realized. For example, in the prior art, if the calling network prompts "the user has shut down", the calling user still cannot know why the called user shuts down. Sometimes this will have a great impact on the user. For example, the mobile phone cannot be turned on on the plane. If someone dials the user's mobile phone number at this time, the network will prompt the calling user that the called mobile phone has been turned off. The calling user makes this call to discuss a business, but does not know why the called user shuts down the phone. It is very likely that the called user will give up business dealings with the called user because he does not know sincerity, which will cause the called user to suffer losses, and the Perhaps this phone wants to notify that the called user has been hired by the company or other important events, and the called user will also suffer serious losses because of being misunderstood. Therefore, the automatic reply system of the prior art cannot be customized according to the needs of the user replies, users may be misunderstood and lost due to inappropriate replies

Moreover, in the prior art, the automatic reply system only provides a voice prompt reply to the calling party's incoming call in the form of a telephone, and does not provide an automatic replying function for the calling party's incoming call in the form of a text message, email, etc., so that the scope of application of the automatic reply also restricted

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