Method, system and apparatus for processing user call by the call center
A technology for call centers and users, applied in subscriber special services, automatic switching offices, telephone communications, etc., can solve problems such as uncontrollable, and achieve the effect of distributed deployment
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[0055] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below with reference to the accompanying drawings and examples.
[0056] In the embodiment of the present invention, the operator no longer registers the telephone device number with the ACD, and the CTI middleware accepts the sign-in of the operator terminal; when a user calls the call center, the call is connected to the CTI middle price, and the CTI middleware The software instructs the ACD to call the telephone equipment of the operator terminal and connect the call between the operator and the user. After the user hangs up, the CTI middleware instructs the ACD to hang up the telephone equipment of the operator terminal, so as to realize the transparency of the operator terminal to the ACD. ACD does not need Understand the concept of the operator, only be controlled to connect and hang up the call, and hand over th...
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