Automatic case distribution system

Abstract

An automatic case distribution system comprises a warning condition database, a collaborative platform, a plurality of user terminals and a plurality of case databases for storing different kinds of cases; wherein, the warning condition database stores case information and sends the case information to the corresponding case databases via a first adapter according to the types of the case information, and sends a prompting message including the case database in which the case information is stored to the collaborative platform via a second adapter according to address information in the case information; the collaborative platform sends the prompting message to the corresponding user terminal according to the address information; the user terminal clicks the prompting message and extracts the case information in the corresponding database. The case automatic distribution system can determine police transferring direction in the very first time based on rules, push information to the units handling cases via the collaborative platform and notify the leaders of the units handling cases through messages. The system finishes handling mass affairs for the first time without manual intervention in the process and realizes automatic, accurate and timely distribution of cases.

Description

technical field [0001] The invention relates to an automatic case distribution system in a police automatic processing platform. Background technique [0002] At present, the existing modes of receiving police reports mainly include calling the police, calling the police through text messages, calling the police through the Internet, and calling the police through door-to-door calls. With the exception of door-to-door alarms in these methods, the police situation cannot be directly transmitted to the police situation handling unit at the first time. Taking the most common telephone alarm as an analysis, the police situation treatment is carried out in a manner of centralized acceptance and step-by-step referral. This method can quickly mobilize police forces and is suitable for handling larger incidents, but it is not conducive to the masses' supervision of the follow-up handling of cases, and the acceptance and command nodes are under greater pressure. Contents of the inv...

AI Technical Summary

Problems solved by technology

With the exception of door-to-door alarms in these methods, the police situation cannot be directly transmitted to the police situation handling unit at the first time. Taking the most common telephone alarm as an analysis, the police situation treatment is carried out in a manner of centralized acceptance and step-by-step referral. This method can quickly mobilize the police force and is suitable for handling larger incidents, but it is not conducive to the public's supervision of the follow-up handling of the case, and the acceptance and command nodes are under greater pressure

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