Customer-oriented product service system and implementation method thereof
A customer and product technology, applied in the customer-oriented product service system and its realization field, can solve problems such as product service differences, service concept lag, customer product service differences, etc., to meet individual needs and improve satisfaction Effect
Inactive Publication Date: 2009-09-30
GUANGZHOU LOYA INT MARKET INFORMATION RES
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Problems solved by technology
However, the existing product service concept lags behind. Based on product technology alone, through the monitoring of product performance indicators, we can find the technical shortcomings that affect product quality, and then improve the technical shortcomings to improve product quality and customer satisfaction.
However, the needs of customers are diverse. Customers in different regions will have differences in product services, and different types of customers will also have differences in product services.
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[0033] The present invention can be widely used in service industries such as telecommunications, finance, insurance, and hotels. The implementation and application of the system will be described below by taking the hotel service industry as an example.
[0034] Such as figure 1 A customer-oriented product service system shown has an input terminal, a data input module 101, a data processing module 102, a data output module 103 and an output terminal connected in sequence, wherein:
[0035] The data input module 101 is used to collect customer data and product data input by the input terminal;
[0036] The data processing module 102 is used for receiving the data transmitted by the data input module, and merging and processing the received data to form four data processing sub-modules;
[0037] The data output module 103 is used to receive the data transmitted by the data processing module and deliver it to the output terminal.
[0038] Customer data includes: customer comp...
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The invention discloses a customer-oriented product service system and an implementation method thereof. The customer-oriented product service system is provided with an input port and an output port and also comprises a data input module, a data processing module and a data output module, the data input module, the data processing module and the data output module are sequentially connected, wherein the data input module is used for acquiring customer data and product data input by the input port; the data processing module is used for receiving data transmitted by the data input module, and combining and processing the received data to form four data processing submodules; and the data output module is used for receiving data transmitted by the data processing module and transmitting the data to the output port. The invention also discloses an implementation method of the customer-oriented product service system.
Description
technical field [0001] The invention relates to a customer-oriented product service system and an implementation method thereof. Through the system, different product services can be provided for different customer groups in different regions, thereby achieving the purpose of improving overall customer satisfaction. technical background [0002] Now the competition among all walks of life is intensifying. It has moved from the competition of products and prices to the competition of services and markets. Whoever wins the customers wins the market. Product service is the basis of customer service, and the basis for winning customers is to make customers satisfied with product service. However, the existing product service concept lags behind. Based on product technology alone, through the monitoring of product performance indicators, we can find the technical shortcomings that affect product quality, and then improve the technical shortcomings to improve product quality and c...
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IPC IPC(8): G06Q10/00G06Q50/00G06Q30/02
Inventor 白志根张伟戚兴国
Owner GUANGZHOU LOYA INT MARKET INFORMATION RES