User voice processing method based on telephone bank and server

A voice processing and server technology, applied in voice analysis, voice recognition, instruments, etc., can solve the problems of other users’ inability to access, busy system, waste of time, etc., to reduce the number of information interactions, save time for business processing, and improve The effect of operating efficiency

Active Publication Date: 2009-12-23
BANK OF COMMUNICATIONS
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  • Abstract
  • Description
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AI Technical Summary

Problems solved by technology

But after the card number and the password of the input bank card, also will carry out many times of button input and just can complete operation (as figure 1 As shown, the user needs to interact with the IVR system 6 times to complete the operation), which not only wastes time, but also often makes the system busy, causing other users to be unable to access; and the limited number of buttons on the phone cannot be well satisfied. service items
Similar problems also exist in the mobile communication system. To perform operations such as balance inquiry and point inquiry, mobile phone users must also enter the keys of the mobile phone multiple times through the voice prompts of the IVR system to complete the operation.

Method used

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  • User voice processing method based on telephone bank and server
  • User voice processing method based on telephone bank and server
  • User voice processing method based on telephone bank and server

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Embodiment Construction

[0019] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0020] Such as figure 2 As shown, in the telephone banking system of the prior art, the user dials a customer service call with the telephone 203, accesses the IVR system 201 through a switch (not shown in the figure), and the user inputs the number keys and / or symbol keys of the telephone keys according to the prompts , through several times of phone key input, the function that the user wants to realize (such as balance inquiry, bank card loss report, etc.)...

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Abstract

The invention provides a user voice processing method based on a telephone bank and a server. The method comprises the following steps: receiving service request information sent by a client terminal; returning voice prompt information to the client terminal according to the service request information; receiving the user voice responsion information and/or keystroke responsion information fed back by the client terminal according to the voice prompt information; converting the user voice responsion information into character information; acquiring service information corresponding to the character information; processing the service information and sending the processing result to the client terminal. The embodiment of the invention reduces the information interaction times of a user and an IVR system, saves the service processing time and improves the running efficiency of the IVR system.

Description

technical field [0001] The invention relates to speech recognition technology, in particular to a user speech processing method and server based on telephone banking. Background technique [0002] The traditional operating system requires multi-step operations based on text and voice prompts. For example, the telephone operating system for bank card balance inquiry and loss reporting uses an Interactive Voice Response (IVR) system. For operations such as card balance inquiry and loss report, you must input the phone key according to the voice prompt of the IVR system. After entering the bank card number and password, the user enters a limited number of keys and symbol keys according to his needs, and the system passes through the double key. The dual tone multi-frequency signal (Dual Tone Multi-Frequency DTM) system sends the user's key press request to the IVR system, thereby triggering the relevant language process. But after the card number and the password of the input ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/26
Inventor 陈松许慧敏李豪师维胡晓
Owner BANK OF COMMUNICATIONS
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