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Help-seeking interaction system and help-seeking interaction method for online users

An interactive system and user technology, applied in transmission systems, digital transmission systems, electrical components, etc., can solve problems such as poor answering effect, ineffective feedback of subjective state series, and limited scope of application for help.

Inactive Publication Date: 2013-03-27
陈晓亮
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] (1) It only supports question and answer based on simple information display based on text and pictures, and cannot realize the state display and change of offline entity behavior, and the scope of application for help is limited
[0007] (2) The release of information lacks user-targeted targeting, resulting in low responsiveness and insufficient effectiveness of help-seeking information
[0008] (3) The associated attributes of information release are not comprehensive enough, such as the degree of urgency and importance, and the accuracy of positioning is not strong
[0009] (4) The subjective state series of the sending and receiving users of a certain help message cannot be effectively fed back
[0010] (5) The subjective state series of the receiving and sending users of a certain help message cannot be effectively connected in series
[0011] (6) Unable to effectively protect user privacy and display question and answer information completely openly
[0012] (7) The system automatically sets the closing time, and the information release user cannot control the effective time of the information for dynamic management
[0013] (8) The user correlation of both sides of the question and answer is low, resulting in poor answering effect
[0014] (9) There is a lack of friend management mechanism among Q&A users, resulting in low user stickiness on the website
[0015] (10) Baidu Zhizhi can only support the creator of the help information to close the question information, and cannot support the mutual operation of the help information status to generate mutual interaction
[0016] (11) Baidu Zhizhi is mainly used for the exchange of online knowledge and information, and lacks online status tracking and maintenance of offline behaviors

Method used

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  • Help-seeking interaction system and help-seeking interaction method for online users
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  • Help-seeking interaction system and help-seeking interaction method for online users

Examples

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Embodiment 1

[0085] See figure 2 The present invention discloses an online user help-seeking interactive system. The system includes a server 20 and a user terminal 10 connected to the server 20 via a network. In the present invention, the user terminal 10 may be a terminal such as a computer or a mobile phone; client software may be installed in the user terminal 10, or various operations may be implemented only through a web browser.

[0086] The user terminal 10 includes: a help-seeking information sending unit 11, an information receiving unit 12, an information state change receiving unit 14, and a user operation unit 15.

[0087] [Sending Unit for Help Information]

[0088] The help-seeking information creator publishes the help-seeking information to the server through the help-seeking information sending unit 11, and sends it to the selected target friend list through the server 20; sets whether the help-seeking information can be forwarded, and if it can be forwarded, it needs to set fo...

Embodiment 2

[0140] See image 3 The present invention shows an online user help-seeking interactive system, including a help module H1, a user relationship unit U1, where the help module H1 mainly includes a help creation unit H11, a help sending unit H12, a help closing unit H13, and a user operation unit H14 , Message display unit H15, help comment unit H16, statistical query unit H17 and system record unit H18. Among them, the help creation unit H11 is mainly responsible for creating the help information, determining the list of users to whom the help information is sent, and setting help-related attributes; the help sending unit H12 is mainly responsible for sending help messages to ensure that all recipients can see the sent information on the interface Information; the help closing unit H13 is mainly responsible for setting the status of a certain help message to be closed. There are two situations, one is system shutdown and the other is user shutdown; the user operation unit H14 is ...

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PUM

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Abstract

The invention discloses a help-seeking interaction system and a help-seeking interaction method for online users. The system comprises a server and user terminals. The user terminals are connected with the server by a network, each user terminal comprises a help-seeking information sending unit, an information receiving unit, an information state change receiving unit and a user operation unit, and the server comprises a help creating unit, a help transmitting unit, a help closing unit, a user operation executing unit, an information displaying unit, a help information state tracking unit, a help commenting unit, a statistic inquiring unit and a system recording unit. The help-seeking interaction system and the help-seeking interaction method for the online users have the advantages that the help-seeking efficiency and the help-seeking instantaneity can be improved, and the privacy of the users can be effectively protected.

Description

Technical field [0001] The invention belongs to the field of computer and network technology, and relates to a help-seeking interactive system, in particular to an online user's help-seeking interactive system; meanwhile, the invention also relates to an online user's help-seeking interactive method. Background technique [0002] In the current online system, for the user's help-seeking information release, only the information release and display function, as well as the basic status display are provided. [0003] Taking Baidu Know as an example, users post question information. After the question information is displayed, all registered users can view the question, and then answer the question. After answering the question, the user performs related operations on the question information, and the system automatically closes the question. The process is like figure 1 Shown. [0004] In terms of the realization of the help-help function, the biggest problem is how to effectively pro...

Claims

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Application Information

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IPC IPC(8): H04L12/58H04L29/08
Inventor 陈晓亮
Owner 陈晓亮
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