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Method and device for calling client through web page to treat computer failures

A client and computer technology, applied in the field of Internet communication, can solve problems that are difficult to complete, time-consuming and labor-intensive, and achieve fast and accurate solutions, saving users time and energy

Inactive Publication Date: 2013-07-31
BEIJING QIHOO TECH CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This process is not only time-consuming and labor-intensive, but also difficult to complete for many users who do not understand the operation. In the end, they can only spend money to ask someone to solve it.

Method used

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  • Method and device for calling client through web page to treat computer failures
  • Method and device for calling client through web page to treat computer failures
  • Method and device for calling client through web page to treat computer failures

Examples

Experimental program
Comparison scheme
Effect test

example 1

[0081] Example 1: if image 3 As shown, the user asks "how to deal with the slow opening of the webpage" in the community, such as Figure 4 As shown, the user clicks the "Solve Now" button in the answer provided by the automatic fault handling client. If there is a fault automatic processing client in the user's computer, he will directly log in to the fault automatic processing client and solve the user's question "How to solve the problem when the computer is slow to turn on?" "Bring in the fault automatic processing client and push the automatic solution; if there is no fault automatic processing client in the user's computer when the user clicks the "Resolve Now" button, then if Figure 5 As shown, it prompts to download the automatic fault handling client, and the user opens the automatic fault handling client after downloading and installing. Subsequently, if Figure 6 As shown, the user selects his own problem, such as "opening the webpage slowly", and clicks the cor...

example 2

[0088] Example 2: if Figure 9 As shown in , users search for computer problems through web pages (search engines), such as "computer boots slowly"; Figure 10 As shown, in the search results, the user clicks the "one-click solution" button in the search results. If there is a fault automatic processing client in the user's computer, he will directly log in to the fault automatic processing client and automatically run the "boot acceleration" tool. Solve the problem of "slow computer startup" for users; if the user clicks the "one-click solution" button, there is no automatic fault handling client in the user's computer, then silently download, install, and open the automatic fault handling client. Such as Figure 11 As shown, after the tool finishes running, the user is prompted to check the computer to see if the problem has been resolved.

[0089] To sum up, with the help of the technical solution of the embodiment of the present invention, when the user is looking for a ...

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Abstract

The invention discloses a method and a device for calling a client through a web page to treat computer failures. The method comprises the following steps: when a user searches questions relative to computer failures through webpage is detected, the starting of an automatic failure treating client is triggered, and parameters related to the failures can be send to the automatic failure treating client; and the automatic failure treating client pushes resolving scheme to the user, or directly and automatically run a tool for solving the problems. With the help of the technical scheme provided by the invention, the computer failures of the user can be quickly and accurately solved, the time and energy of the user are saved greatly.

Description

technical field [0001] The invention relates to the field of Internet communication, in particular to a method and device for invoking a client through a webpage to handle computer failures. Background technique [0002] With the popularity of computers and networks, users often encounter various computer failures. The solution to most computer failures involves more professional operations such as modifying computer configurations or borrowing related tools and software. [0003] In the prior art, for most non-professional users, when users want to solve a computer failure, they often find solutions through the Internet (for example, search engines, professional forums, and specific websites, etc.), or seek Others open the remote client by remote login to help solve the problem. [0004] When users search for solutions through the Internet, the solutions that can be displayed on the current web pages are often instructive articles. Users need to read and understand the ar...

Claims

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Application Information

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IPC IPC(8): G06F11/07
CPCG06F11/0709G06F11/0793H04L41/0661
Inventor 崔志刚静赟王丹
Owner BEIJING QIHOO TECH CO LTD
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