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Method for evaluating quality of whole process of on-line education service

A technology of service quality and quality evaluation, applied in the field of online education service quality evaluation for the whole process, it can solve the problems of lack of evaluation dimension indicators and methods, lack of supervision and detection, etc., to achieve diversification of evaluation methods and polymorphism of evaluation content. The effect that is close to the user's needs

Inactive Publication Date: 2013-07-31
ZHEJIANG UNIV
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AI Technical Summary

Problems solved by technology

However, in the current online education learning process, students mainly use online educational resources for autonomous learning, which lacks the necessary supervision and testing based on the whole process
It is hardly used in online education, and has not formed a scientific and comprehensive evaluation dimension index and method

Method used

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  • Method for evaluating quality of whole process of on-line education service
  • Method for evaluating quality of whole process of on-line education service
  • Method for evaluating quality of whole process of on-line education service

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Embodiment Construction

[0046] The purpose of the present invention is to establish a whole process-oriented online education service quality evaluation method. The present invention realizes an online education service quality evaluation system with diversified evaluation targets, diversified evaluation content, and diversified evaluation methods. It constructs an online education service quality evaluation system that includes 4 first-level dimensions and 15 second-level dimensions. A service quality evaluation standard system that uses these 4 primary dimensions and 15 secondary dimensions for quality assessment in different life cycles.

[0047] The present invention divides the entire online education quality evaluation system into 4 first-level dimensions, which are evaluation of teaching content, evaluation of teaching process, evaluation of teachers, and evaluation of system usability. Among them, the evaluation of teaching content includes the evaluation of the four secondary dimensions of cour...

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Abstract

The invention relates to a method for evaluating service quality, and aims to provide a method for evaluating quality of a whole process of an on-line education service. The method is to build a service quality evaluating standard system which comprises four first level dimensionalities and fifteen second level dimensionalities and uses the four first level dimensionalities and fifteen second level dimensionalities to evaluate quality during different life cycles of the whole process of on-line education. The method comprises the following steps: confirming relative weight matrixes of first level indexes and relative weight matrixes of second level indexes corresponding to the first level indexes by adopting index pairs of index number; performing consistency check to the relative weight matrixes; and computing the final weight of all the indexes by adopting the relative weight matrixes in case that the relative weight matrixes pass the consistency check. The invention puts forwards the dimensionality index for evaluating the on-line education and the method for evaluating the quality of the whole process of the on-line education service, provides the all-round evaluating index and evaluating method according to a real system, realizes the diversification of evaluation objectives, the polymorphism of evaluation contents and the variety of evaluation manners, and is closer to the requirements of users.

Description

Technical field [0001] The invention relates to a method for evaluating service quality, in particular to a method for evaluating the quality of online education service oriented to the whole process. Background technique [0002] At present, there have been preliminary researches on the evaluation methods of education quality, such as: Chinese invention patent application "A method of fuzzy comprehensive distance education teaching quality evaluation based on AHP" (application number 201010281120.5); Chinese invention patent application "Language teaching program evaluation method" —Markov probability decision model" (application number 201110161308.0); Chinese invention patent application "a method for evaluating mobile network communication quality based on analytic hierarchy process" (application number 201010255726.1). [0003] Invention 1 proposes a fuzzy comprehensive distance education teaching quality evaluation method based on AHP. Including: using AHP to determine the i...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q50/20
Inventor 郑小林陈德人林臻陈超超曾晶
Owner ZHEJIANG UNIV
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