Self-service terminal monitoring method and device

Abstract

The invention provides a monitoring method and a monitoring device of a self-service terminal. The method particularly comprises the steps that whether an operation instruction input by a user on the self-service terminal is a preset type instruction is determined; if so, an opening instruction is sent to monitoring equipment on the self-service terminal, so that the monitoring equipment performs monitoring and video recording on operation of the user; and a closing instruction is sent to the monitoring equipment when the operation corresponding to the operation instruction is finished, so that the monitoring equipment stops the monitoring and the video recording. With the adoption of the technical scheme, the device in the self-service terminal monitors the type of the operation instruction to trigger the monitoring equipment to be turned on, so that only the operation required to be monitored is subjected to the monitoring and the video recording, the monitoring cost is reduced, and a monitored video is easy to call in a later stage.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to a monitoring method and device for a self-service terminal. Background technique [0002] Self-service terminals have been widely used for their advantages of providing self-service for people conveniently and quickly. At present, they have been widely used in communication, finance, government, transportation, medical care, industry and commerce, taxation and other industries. [0003] For self-service terminals that involve transactions or businesses involving the vital interests of users, additional monitoring equipment is often set up to monitor the self-service terminals with 24-hour video recording, which can be used as evidence to resolve disputes in case of subsequent disputes. [0004] In the existing solution, when no one is using the self-service terminal, or the user only performs simple information query and other unnecessary monitoring operations, the monitor...

AI Technical Summary

Problems solved by technology

[0004] In the existing solution, when no one is using the self-service terminal, or the user only performs simple information query and other unnecessary monitoring operations, the monitoring system still performs continuous video monitoring, which wastes monitoring resources and increases the cost of monitoring video storage space. The surveillance video obtained by monitoring is a continuous video around the clock, which is not convenient for subsequent targeted calls

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