Method and device for selecting services in service calls

Abstract

The invention discloses a method and a device for selecting services in service calls. The method includes the following steps that a service call information set is preset; a telephone call request containing called customer information is received; if the called customer information is contained in the preset service call information set, then customer voice information is acquired; the acquired customer voice information is identified, and service selection information to be sent to a service call server is generated. The invention can select services in service calls by the way of dialogues, and a manual operation step is omitted, so that the whole call process becomes simple and smooth, consequently, the experience of the invention is better than the conventional machine order type experience, meanwhile, the electricity quantity of terminal batteries is saved, and less broadband resource is occupied.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to a method and device for selecting a service in a customer service call. Background technique [0002] With the rapid development of communication technology, a terminal with a call function has gradually become a very important electronic device in people's life because of its simplicity, convenience, and quickness. People can use the terminal with call function to enjoy related services conveniently by dialing the customer service number, such as calling the service number of the communication operator to inquire about the telephone charges, dialing the service number of the railway operator to book tickets, and dialing the service number of the bank service calls to make transfer inquiries, etc. [0003] During the research and practice of the existing technology, the inventor found that the prior art has at least the following problems: After the user dials the custome...

AI Technical Summary

Problems solved by technology

[0003] During the research and practice of the existing technology, the inventor found that the prior art has at least the following problems: After the user dials the customer service phone, the customer service phone server usually requires the user to input a number to select the relevant service. At this time, the user must leave the monitor state, then look at the terminal screen, turn on the dial pad to input numbers, and listen again after the input numbers are executed. Such cumbersome operations make the call process constantly interrupted, and the user experience is poor, and the experience is machine commands. In addition, it will consume more battery power of the terminal, and at the same time, the call is not ended during the long period of digital input, so it is necessary to maintain the connection between the terminal and the customer service telephone server, which wastes broadband resources

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